General Manager (Etihad Park)

ASM Global • New York, NY

2d • $120,000 - $130,000 • Onsite

About The Position

LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! THE ROLE The General Manager is responsible for the effective and profitable oversight of all day-to-day venue operations, including but not limited to concessions, retail, catering, and premium services. Serving as the property’s primary strategic business leader, the General Manager oversees all aspects of hospitality and operations, including guest experience, event innovation, financial performance, sales, and revenue generation, while delivering a strong return on investment for key stakeholders. The General Manager ensures that Legends’ high standards of hospitality are consistently met, with a focus on exceeding guest expectations and driving increased profitability. Additionally, the General Manager holds the property leadership team accountable for executing strategy and actively supports their professional growth and development.

Requirements

• To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• The ideal candidate will have a bachelor’s degree with a minimum of 10 years’ management experience in the contract foodservice industry, preferably in for a sports and entertainment venue.
• Ideal candidates must have experience in high volume, foodservice operations, preferably in concessions or premium services for a sports/entertainment venue, with experience overseeing the sale of alcohol.
• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
• Previous P&L accountability and/or contract-managed service experience preferred.
• Proficiency in Microsoft Word, Excel, and PowerPoint and POS Systems is required.
• Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
• Must be flexible to work extended hours due to business requirements including late nights, weekends, and holidays.
• This position requires that the person be highly organized, self-motivated individual who can work independently.
• Must have strong leadership skills, with excellent oral and written communication skills.
• Some physical exertion required.
• Supervises all team members by assigning and directing work.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Nice To Haves

• Previous P&L accountability and/or contract-managed service experience preferred.

Responsibilities

• Uphold and enforce Legends Global standards of quality, service, and performance.
• Continuously enhance and innovate the guest experience for F&B offerings, service delivery, technology, and communications. Do so while balancing creativity with operational feasibility.
• Serve as the primary point of contact for all client and ownership communications related to food and beverage services, ensuring alignment with organizational objectives.
• Foster strong, collaborative relationships with clients, ownership, business partners, leagues, and key stakeholders.
• Lead, develop, and inspire a cohesive management team. Ensure all department leaders are delivering on their role expectations and goals.
• Develop and execute annual operating and capital budgets that support a fiscally sound operation, including labor forecasting, product mix, pricing strategy, and cost controls.
• Oversee the operational budget and monthly P&L performance; ensure accurate, timely financial reporting, forecasting, and variance analysis.
• Review, and submit all required financial reports, monthly projections, and inventory reconciliations.
• Ensure accurate timekeeping, scheduling, and labor management for team members.
• Maintain accountability for inventory controls, accounts payable, and accounts receivable across all departments.
• Lead weekly food and beverage operations meetings with executive leadership and key stakeholders to review performance, initiatives, and upcoming events.
• Oversee procurement and vendor management, working closely with distributors and suppliers to secure products, services, and equipment necessary to execute events.
• Manage relationships with subcontractors, concessionaires, and nonprofit partners to ensure contractual compliance and service excellence.
• Ensure full compliance with federal, state, and local regulations, including alcohol service, food safety, OSHA, payroll, employment, EEO, and Legends’ policies.
• Establish and maintain safety, sanitation, and quality assurance programs, partnering with local health departments and alcohol beverage control authorities.
• Oversee the maintenance, repair, and lifecycle management of all operational assets, for example foodservice equipment, POS systems, and uniforms.
• Maintain and refresh core food and beverage programs annually to reflect fan preferences, seasonal trends, and club identity.
• Participate in event production and stadium operations meetings, ensuring timely communication of critical information to the management team.
• Ensure all foodservice equipment is maintained in proper working condition to support safe and efficient operations.
• Execute all contractual obligations in accordance with client and Legend Global agreements.
• Perform additional related duties and responsibilities as required to support stadium operations and organizational objectives.

Benefits

• Competitive salary range of $120,000 - $130,000 plus bonus potential commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees