General Manager - Embassy Suites by Hilton Portland Downtown

Hilton • Portland, OR

9d

About The Position

Are you ready to take the reins as General Manager Embassy Suites by Hilton Portland Downtown? We are seeking a dynamic and results-oriented leader to guide our outstanding team while delivering exceptional financial growth. Your expertise as General Manager will be indispensable in ensuring our guests have an unforgettable stay. Your proficient leadership skills will fuel our daily operations, financial success, and team growth. Come join our extraordinary team! About the Property Embassy Suites Portland Downtown blends historic charm with modern luxury in the heart of Portland. Guests can explore nearby attractions like Powell’s City of Books, Tom McCall Waterfront Park, and the Oregon Zoo, all just steps away. After a day of adventure, unwind with a cocktail and a locally sourced meal at the unique Mother’s Bistro. Whether traveling for business or leisure, the Embassy Suites Portland Downtown offers the perfect blend of comfort and convenience, providing an ideal retreat for all guests. To learn more about the property, click HERE

Requirements

• A minimum of 2 years General Manager experience at a 200+ room hotel
• Experience managing a property with $10M or greater in revenue
• Proven ability to enhance guest services, implement solutions to elevate RevPAR, and develop strategies to meet goals and metrics
• Thorough understanding of revenue management and commercial strategies
• Ability to build and maintain successful ownership relationships and partnerships
• Strong capability in P&L oversight and labor management, ensuring disciplined financial operations

Nice To Haves

• Thoughtful people leadership with a demonstrated track record of driving engagement and overseeing high-performing teams
• Local market Hilton brand experience

Responsibilities

• Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
• Ensure guest and team member satisfaction
• Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
• Serve as primary liaison with hotel owners and corporate entities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees