General Manager

Via•Lodi, CA

2d•$130,000 - $165,000•Onsite

About The Position

Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As General Manager on Via's Operations Team, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it! This is an on-site role located in Lodi, CA

Requirements

Experienced operator, with at least 6-8 years of experience and hold a Bachelor's degree.
You are an independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility.
You are a savvy and tactful communicator: you intuitively find the right tone in every situation.
You desire to foster a culture deeply committed to providing a world class customer service experience.
You are a detail-oriented executor: you’re obsessively action-oriented, and thrive while operating autonomously.
You are an experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams.
You are flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly.
You have a proven track record of managing teams (at least 3-5 years) and developing people - you know how to motivate and get the best work out of every person who you work with.
You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility.
You are a problem solver; you don’t accept the status quo and are always looking for creative solutions.

Responsibilities

Manage the on-site daily operations of Via’s service on behalf of our partner.
Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team.
Manage and mentor the on-site team of dispatchers and shift managers.
Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations.
Liaise closely with Via senior management and Via’s external partners.
Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis.
Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations.
Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.