General Manager

Discovery Land Company•Austin, TX

2d•Onsite

About The Position

If you are an internal applicant, please log into Workday and submit your application via the Jobs Hub. Please click here to apply internally. This role will be located at one of Discovery Land Company’s locations: Austin Surf Club, set outside of Austin, TX. Austin Surf Club is seeking a General Manager to join the Club Operations Department. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees. The General Manager ensures that the property owner/members’ experiences exceed their expectations. This individual will report into the Project President and will be responsible for managing all activities and the relationships between its members, guests, employees, management teams, community, and vendors. As the General Manager, you will play a pivotal role in maintaining the brand and infusing our community with a vibrant vibe. You will be responsible for ensuring seamless coordination and exceptional service across all areas. Your performance will be measured through key performance indicators (KPIs). You will be seen as the “face of the club” and should attend all key events. To succeed, the General Manager must: Have extensive experience launching and managing luxury surf amenities, luxury resorts, residential and/or beach communities, or private clubs, with a strong focus on pre-opening and organizational development. Demonstrate a proven ability to build and lead senior leadership teams, ensuring each member aligns with DLC’s core values and fosters a culture of excellence. Be a proactive leader, actively involved in recruiting, training, and developing staff, while setting a high service standard across all departments. Possess excellent project management skills, with the ability to oversee complex development phases, ensuring that the opening and operational phases are aligned with brand standards, scheduled properly, and within budget. Have a strong understanding of luxury real estate, high-end hospitality, private club and/or surf community operations, and real estate sales, with the ability to integrate innovation, community engagement, and seamless guest experiences. Be an exceptional communicator, able to collaborate effectively with senior management, marketing, and membership teams to grow the brand’s presence and attract a highly selective client base.

Requirements

Minimum 10+ years leadership in an established high end luxury environment.
Proven experience in luxury hospitality operations management, specifically in surf related resorts, beach communities and/or high performance wellness operations.
A strong background in Surf, Food and Beverage, Member Services, Events and General Operations.
Exceptional leadership skills with the ability to motivate and inspire teams.
Excellent communication and interpersonal abilities.
Entrepreneurial mentality with the ability to drive results; adaptable, problem solver, and strategic thinker.
Strong in performance management and team development.
Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
Ability to work in a team environment.
Ability to stay calm and focused during the busiest of times.
Ability to read, write, speak, and understand English; additional languages preferred.
Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Nice To Haves

A bachelor’s degree, preferably in hospitality management, is desired, along with a hospitality background and/or hospitality experience focusing on high-end luxury.
A Master of Business Administration degree is preferred.
In lieu of the degree, substantial private club, surf, and/or hospitality experience will be considered.
Industry certifications such as CCM, CCE or CAM are encouraged but not required.

Responsibilities

Drive company’s mission, vision and values daily.
Maintain and uphold brand DNA in all services provided.
Ensure the smooth day-to-day operations of the club, including facilities maintenance, housekeeping, security, and landscaping.
Develop and implement operational policies and procedures to maintain a high level of service quality.
Focus on ensuring a high level of member satisfaction by addressing member concerns, providing exceptional service, and maintaining open communication channels.
Focus on enhancing the member experience by providing exceptional service and addressing member inquiries and concerns promptly.
Develop and implement programs and events that cater to the interests and needs of the members.
Act as a liaison between the club's management and its members, fostering strong member relationships.
Assist and accommodates all homeowners regarding any preparations and/or concerns.
Frequent all amenities and venues to assure member satisfaction.
Assist the VP of Operations / Project President in managing the business of the club, including working closely in areas of financial oversight of the income statement, balance sheet, cash flow, capital budget, project management, and strategic planning.
Work with VP of Operations / Project President, Accounting and Executive Team to develop and manage the club's budget, ensuring responsible allocation of funds for various club activities, maintenance, and staff salaries.
Financial Reporting: Provide regular financial reports, detailing revenue, expenses, and financial performance.
Provide strong leadership to the club's staff, fostering a positive and collaborative work environment.
Oversee and manage department heads and staff, including hiring, training, performance evaluations, and disciplinary actions when necessary.
Develop and implement effective management strategies to achieve the club's goals and objectives.
Host daily 15-minute morning standup.
Draft daily email recap to leadership with summary of highlights.
Attend / host weekly one-on-ones with direct reports.
Co-host the weekly leadership meeting.
Attend weekly Project Executive Committee meetings.
Hiring and Training: Recruit, hire, and train club staff.
Oversee day-to-day staff operations, ensuring high standards of service, professionalism, and adherence to club policies.
Performance Evaluation: Conduct staff performance evaluations, set goals, and implement training programs for improvement.
Coordinates with the sales and marketing team to promote the club’s services and facilities to prospective owner/members and current members.