General Manager

New Castle Hotels LLC•Mcnair, VA

51d•$95,000 - $105,000

About The Position

You are a true Hospitality Professional and have a deep understanding and proven track record of success and operational excellence. You know how to deliver a superior result for the guest, the employees, your community and of course for the ownership via the bottom line. You are THE key executive at your property, with a team looking to you for guidance and, as their leader, you ensure that guests are wowed by a caring, well-trained and highly motivated staff. In the role of General Manager, you will: The Buck Stops at Your Desk - oversee all departments - the managers and supervisors as well as the staff all report to you either directly or indirectly. Bottom line is that it is your job to ensure a safe and guest centric environment, as well as a positive employee experience so you need expertise in all phases of hotel management - food & beverage, sales & marketing, revenue management, rooms, housekeeping, engineering, spa, human resources, etc. Walk the Talk - walk your hotel every day, taking key managers with you so they can learn through your eyes and mentorship. Identify and thank departments that deserve kudos as well as those areas that need training, maintenance, or some other improvement. While out, talk to guests and to staff to ensure all is going as it should, actively listening for where you can help / improve the experience. You should know your team and they should know you. Be a Finance Guru - set the standards, policies and procedures and then keep a pulse on operational and financial performance. Actively manage the budget process. Be proactive vs. simply reactive to ensure you areas are accurately forecasting for optimal staff and supply levels and at the same time maximizing profit, all while delivering an exceptional guest experience. Be a Visionary and an Innovator - let your passion for the industry and your vision inspire your staff to build a great team of individuals driven to do their best, executing successful and innovative strategies which drive profit to the bottom line. Be the Communicator - work closely with both the corporate team and your ownership to understand their priorities and expectations so you can share their vision with your team. Be Manager on Duty.

Requirements

At least four years of progressive experience in senior hotel management roles
Prior GM experience and/or company/flag experience required for certain roles
Ability to deliver profitable revenues
Proven leadership and management skills, including the ability to deal with difficult people politely but effectively
Ability to read, write, and verbally communicate effectively and professionally in English with associates, guests, hotel management and - if required - ownership
Ability to evaluate and select among alternative courses of action quickly and accurately
Ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently
Regular need to lift, carry, push, pull or otherwise move objects
Ability to bend, stretch, twist or reach
Ability to work under variable temperatures and noise levels, both outdoors and indoors, and around chemicals, fumes, odor hazards, dust and mite hazards

Nice To Haves

A 4-5-year college degree in Hospitality or Business Management preferred together with experience in F&B and Rooms

Responsibilities

Oversee all departments
Ensure a safe and guest centric environment
Ensure a positive employee experience
Walk the hotel every day
Talk to guests and staff
Set standards, policies and procedures
Actively manage the budget process
Ensure areas are accurately forecasting for optimal staff and supply levels
Maximize profit
Inspire staff to build a great team
Executing successful and innovative strategies which drive profit to the bottom line
Work closely with both the corporate team and your ownership to understand their priorities and expectations
Share their vision with your team
Be Manager on Duty