INTERNAL ONLY - GENERAL MANAGER CLEARWATER

CITY Furniture•Largo, FL

4d•Onsite

About The Position

As a General Manager, the primary function of this position is (1-2 sentences). The is also responsible for . Your contributions will ensure the success of the at CITY Furniture.

Requirements

Serves and Develops others
Drives Key Performance Indicators
Speaking Effectively/Listening Attentively
Relationship Management
Customer Orientation
Change receptivity
Human Resources Management
Bachelors Degree, preferred
One or more years from a related environment preferred.
47.5 hours per week, includes nights, weekend, holidays
In an air-conditioned showroom
Prolonged standing, walking
Light lifting when presenting products and merchandise to Customers
Knowledge of Microsoft Office Programs (i.e. Excel, Word, and Outlook, etc.)
Google Suite (i.e. Docs, Sheets, Slides, etc.)
AS400
ASAP Internal platform
Director

Responsibilities

Manager Engagement and Coaching – Manages and supports Showroom Associates and Showroom Manager(s) through manager engagement to help drive sales, services, finance, ensure quality, and customer satisfaction. Negotiates actively in sales cycles to drive top-line revenue and bottom-line profitability. Ensures all Guests have a World Class Experience. Ensures all selling Associates are complying with standardized work (prospecting, role play, answering phones, etc.). Spends one-on-one time coaching and developing Associates and Showroom Manager(s) to drive their success, and the success of the Showroom. (45%)
Problem Solving and Hoshin – Helps solve problems in the showroom. Identifies problems and participates in analysis and follow-up with Team. Follows the Plan, Do, Check, Act methodology. Participates in event analysis and follow-up with Team. Ensures Associates are providing and implementing suggestions. Participates in Organizational Strategic Planning. (15%)
People Management – Strategically completes and oversees the schedule to ensure proper coverage at all times in the Showroom. Approves Associates’ hours, submits vacation & sick time. Responsible for personnel management, performance management, and handling escalated HR issues in the showroom as needed. Conducts and oversees Corrective Action Program and Performance Improvement Program according to company standards. (10%)
Adheres to assigned all Standard Work and Role and Responsibilities for your role.
Communications and Implementations – Conducts and oversees Ultimate Update meetings and consistently communicates the Company’s progress to Hoshin initiatives and goals, and leads the team towards these goals. Recognizes Associates and Showroom Managers for performance, living our values, and providing our guests with World Class Service. Stay’s up-to-date on company communications and initiatives. Ensure communications reach all Associates in the showroom. Communicates the purpose of implementations, the goal, and sets expectations for Associates. Oversees the implementation of new processes/changes within the Showroom, and drives results. (10%)
Daily Showroom Management – Opens and closes the showroom. Handles Associate/Customer inquiries and customer service issues. Updates, reviews, and implements processes to improve KPIs. Manages Price tag changeovers. Implements and follows processes needed to run the business to ensure the company hits our targets. Works with other departments such as Technology and Facilities, to ensure the showroom is up to standard and to ensure Associates have the tools necessary to complete their duties. Audits standards and processes. Ensure Associates complete all required training. Reviews daily, weekly, and monthly reports to facilitate decisions regarding progress to goals and ways to improve within the Showroom. Ensures schedule adherence for Associates and Managers. (10%)
Operations and Inventory Management – Oversees weekly inventory counts. Manages and reconciles the weekly inventory reports to reduce shrinkage and loss to the company financials. Responsible for all showroom physical resources including interior and exterior of our facilities, along with proper merchandising and cleanliness of showrooms. Responsible for Associate and Customer safety. Completes physical audits of the Showroom appearance, cleanliness, and merchandising continually throughout the month to maintain World Class Appearance for the Guests. (5%)
Professional Development – Continually seeks improvement within oneself and increased knowledge of Company initiatives. Participates and increases knowledge regarding CITY Furniture Operating System and People First. Shops Competitors and remains aware of other internal and external environmental factors. Completes all quizzes, classes and all virtual and instructor lead learning opportunities regarding product and sales and HR Awareness. (5%)