General Manager

Easton Select Group • West Bridgewater, MA

1d

About The Position

Easton Select Group is a Massachusetts-based pool services and backyard leisure company, known for its diverse portfolio of brands that provide top-quality pool products, services, and expertise. Built on a second-generation family business with a 50-year legacy, the company is committed to quality and innovation. The strategy involves pursuing meaningful acquisitions to grow within a highly fragmented industry, aiming to offer pool professionals a competitive advantage for continued success.

The General Manager is responsible for the full operational and financial performance of a regional swimming pool service location. This role owns site-level P&L results, operational efficiency, customer satisfaction, and safety performance. The Site Manager ensures disciplined execution, strong gross margins, high service standards, and a culture of accountability.

Success in this role is measured by profitability, technician productivity, customer retention, and safety outcomes.

Responsibilities

• Lead all daily service operations including scheduling, routing, dispatch, and quality control
• Drive technician productivity, first-time fix rates, and on-time completion
• Oversee maintenance, repair, and renovation service delivery
• Manage inventory controls, equipment readiness, and fleet operations
• Implement process improvements to increase efficiency and reduce waste
• Maintain strong operational KPIs and performance reporting
• Own full site P&L: revenue, labor, materials, overhead, and EBITDA performance
• Achieve targeted gross margin through labor planning, cost control, and pricing discipline
• Develop and manage annual budgets and rolling forecasts
• Monitor financial results and proactively address variances
• Ensure accurate job costing and margin tracking
• Recruit, develop, and retain high-performing technicians and staff
• Conduct performance reviews and set clear accountability standards
• Ensure required certifications, safety training, and skill development
• Build a culture of professionalism, ownership, and safety
• Drive technician engagement and retention
• Maintain high service standards and rapid response times
• Resolve escalated customer issues professionally and efficiently
• Strengthening relationships with residential and commercial clients
• Drive customer satisfaction, retention, and referral growth
• Enforce OSHA standards and company safety policies
• Conduct regular safety meetings and audits
• Ensure proper chemical handling, storage, and transportation
• Maintain compliance with all local, state, and federal regulations
• Drive a low incident rate and strong safety culture
• Implement company initiatives at the site level
• Identify opportunities for operational improvement and growth
• Collaborate with senior leadership on expansion and performance strategy
• Continuously improving efficiency, margin, and service delivery

Benefits

• 9 paid holidays
• Paid vacation and sick time
• Employer-matched 401(k)
• Employer-paid life insurance
• Optional supplemental life insurance
• Medical, dental, and vision insurance plans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed