Leap-posted 3 days ago
$80,000 - $95,000/Yr
Full-time • Manager
San Francisco, CA

We are seeking a sophisticated, service-driven General Manager . This opportunity is ideal for a seasoned retail leader with a deep appreciation for luxury accessories or fine jewelry and a passion for delivering an exceptional, high-touch client experience. As the General Manager, you will be the embodiment of the brand’s values and aesthetics—serving as a mentor to your team, a trusted advisor to clients, and a strategic driver of business results. You will inspire and lead a high-performing team that consistently delivers personalized client experiences and cultivates long-term customer relationships. Your ability to recruit, hire, and nurture talent will be key to sustaining a team that reflects the brand’s professionalism, warmth, and excellence. You will take full ownership of store operations, sales performance, and visual merchandising, ensuring the boutique reflects the highest brand standards at all times. With a deep understanding of the local luxury market, you will identify opportunities to drive growth through community engagement, in-store activations, and tailored outreach. In addition to managing the daily operations and customer experience within your boutique, you may be called upon to support other Leap-powered luxury locations in your region—sharing best practices, supporting new store openings, and mentoring new leaders. This is a fast-paced, entrepreneurial role ideal for a leader who thrives in a dynamic environment, values autonomy, and is committed to continual growth.

  • Inspire and lead a high-performing team that consistently delivers personalized client experiences and cultivates long-term customer relationships.
  • Recruit, hire, and nurture talent to sustain a team that reflects the brand’s professionalism, warmth, and excellence.
  • Take full ownership of store operations, sales performance, and visual merchandising, ensuring the boutique reflects the highest brand standards at all times.
  • Identify opportunities to drive growth through community engagement, in-store activations, and tailored outreach.
  • Support other Leap-powered luxury locations in your region—sharing best practices, supporting new store openings, and mentoring new leaders.
  • 5+ years of leadership experience in luxury retail, accessories, or fine jewelry, with a track record of exceeding sales and service goals.
  • Expertise in personalized clienteling, luxury service delivery, and storytelling through product knowledge.
  • Strong business acumen with the ability to analyze metrics and pivot strategy to meet evolving goals.
  • Operational excellence in scheduling, payroll, inventory, visual merchandising, and policy compliance.
  • Comfortable leveraging digital tools and platforms such as Shopify, Endear, Slack, and Google Workspace to manage business operations, drive clienteling, and streamline communication.
  • Flexible availability, including evenings, weekends, holidays, and occasional travel as needed.
  • Ability to actively lead on the sales floor, including standing, walking, using ladders, and lifting up to 50 lbs.
  • Must be 18+ years of age
  • GIA Certification preferred, not required
  • Unlimited PTO (blackout periods apply)
  • Commission Eligible
  • Healthcare benefits (medical, dental, vision)
  • Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave)
  • Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus, telecom reimbursement)
  • Employee Assistance Program
  • Employee discount + wardrobe allotment for participating Leap brands
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