General Manager

Tishman Speyer•New York, NY

12d•$150,000 - $200,000•Onsite

About The Position

Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio. Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 576 properties, totaling 233 million square feet, with a combined value of over $131 billion (U.S.). Tishman Speyer currently has approximately $65 billion in assets under management, including iconic properties such as New York City's Rockefeller Center, São Paulo's Torre Norte, The Springs in Shanghai, Paris Bourse in Paris and Frankfurt’s OpernTurm and TaunusTurm. Summary of the Position: The General Manager is responsible for providing functional leadership to Jackson Park, our 1,900 unit Class A residential rental property in Long Island City including a separate 50,000 sf Club amenity. The employee will lead and manage the Property Management team with the goal of providing the highest quality service experience to establish and foster long-term customer relationships. Additionally, the employee will work with key Senior Management stakeholders to develop and execute asset plans aligned with the overall investment strategy. The successful candidate will bring a wealth of operational and financial expertise, with a hospitality mindset and the ability to successfully lead a matrixed team.

Requirements

7+ years of experience in a similar role within residential real estate or the hotel industry (minimum of 700 units or doors)
Knowledge of relevant Housing Laws, Rent Stabilization laws and associated management procedures required
Bachelor’s degree required (with a focus on hospitality, finance, or real estate preferred)
Financial management and business operations experience required
Prior hospitality experience preferred
Strong Microsoft Office skill set, knowledge of Yardi would be considered a plus
Ability to travel between floors and buildings in order to effectively communicate with the team and customers
Experience managing a multi-layered team
Takes initiative and is proactive leader always focused on continuous improvement
Excellent interpersonal, verbal, and written communication skills
Strong organizational and project management skills
Passion for working with people, creating amazing experiences, and leading with a hospitality mindset
Eager to be a part of a fast-paced and dynamic work environment
Ability to successfully report up to and interface with multiple different senior management stakeholders
Onsite presence is required for this position.

Responsibilities

Develop a comprehensive asset strategy inclusive of an annual operating budget and capital plan, and present to internal stakeholders and partners
Oversee financial reporting for profit and loss variances, quarterly reforecasting, and investor reports
Source and oversee management of third-party maintenance contractors to ensure compliance with contractual obligations
Supervise all base building capital and major repair and maintenance projects; track and manage finances for projects
Assist in overseeing and coordinating retail tenant buildouts on site
Responsible for handling emergencies and crisis management
Promote an inclusive and respectful community environment.
Ensure full compliance with all applicable housing laws
Oversee implementation of fair housing policies and ensure proper practices in leasing, marketing, and resident interactions
Enforce Lease and Rent Stabilization compliance as well as compliance with all local governing bodies (i.e. DOB, DOH, DHCR)
Ensure reasonable accommodation and reasonable modification requests are handled promptly and in compliance with legal standards
Maintain accurate compliance documentation and records for audits and inspections
Partner with legal and compliance teams to stay updated on changes in housing laws and regulations
Lead Property Management, Leasing, and Lease Administration teams to deliver a best-in-class, customer-focused experience while ensuring seamless leasing, move-in, and resident engagement processes
Build and maintain strong resident and retail tenant relationships to drive retention, resolve issues, and enhance satisfaction through value-added services
Manage and develop a cross-functional team, ensuring alignment with corporate objectives and consistently upholding high operational and hospitality standards through active oversight and daily property inspections
Regularly review and manage resident arrears and make recommendations to asset team on pursuit of delinquency
Address resident concerns, disputes, and escalations in a professional and legally compliant manner
Collaborate with asset team to determine and implement strategy for new leasing and marketing
Manage the lease renewal process and review assignments, subleases, terminations, concessions and other lease related requests
Oversee annual rent registrations and ensure accuracy and timeliness of filings
Countersign new and renewal leases and lease riders