General Manager - Luxury Wellness Club

Fitt Talent Partners•West Hollywood, CA

1d•Onsite

About The Position

We deliver industry-leading self-care experiences through a luxury hospitality lens. Our clubs combine cutting-edge wellness services, human connection, and thoughtfully designed environments to help people feel better, physically, mentally, and socially. The General Manager (GM) of West Hollywood is a hands on, sales driven leader responsible for driving revenue performance, stabilizing operations, and setting the standard for luxury hospitality and accountability in a predominantly part-time team environment. This role requires strong on floor presence, emotional steadiness, and true commercial ownership. The GM is expected to balance elevated guest experience with clear performance expectations, disciplined execution, and measurable business results. This is not a passive leadership role. The WeHo GM must be comfortable making hard decisions, coaching toward revenue goals, and owning outcomes, while upholding Remedy Place’s consultative, guest-first approach.

Requirements

6+ years of management experience in hospitality, wellness, fitness, luxury service, or private club environments
Demonstrated track record of driving revenue, sales, or membership growth
Comfortable leading predominantly part-time teams with high accountability standards
Strong emotional regulation and decision-making under pressure
Direct communicator who does not avoid difficult conversations
Operationally disciplined, detail-oriented, and execution-focused
Tech-savvy with experience using CRM, scheduling, and reporting tools
Flexible schedule, including evenings, weekends, and holidays

Nice To Haves

Background in luxury hospitality, premium fitness/wellness, or high-touch service environments strongly preferred

Responsibilities

Serve as the visible, consistent leader on the floor during operating hours, including weekends and peak business periods
Model calm, professional leadership in high-pressure or disrupted environments
Set and enforce clear expectations around attendance, punctuality, performance, and conduct
Address issues directly and promptly, balancing support with accountability
Maintain clear leadership boundaries and decision-making authority
Ensure consistent standards and expectations across all shifts and team members
Own daily, weekly, and monthly revenue performance for the club
Actively manage and understand: Daily break-even targets Service utilization and provider productivity Membership acquisition, retention, and conversion
Coach wellness providers and front-of-house teams on consultative, education-first selling aligned with our standards
Use data (Zenoti and other tools) to identify performance gaps and implement corrective action
Partner with senior leadership to execute focused sales, utilization, and growth strategies necessary for club sustainability
Recruit, onboard, and retain high-performing team members aligned with our standards
Build and maintain a reliable leadership bench to reduce operational fragility and single-point dependency
Deliver consistent coaching and feedback through structured check-ins and real-time, on-floor guidance
Conduct difficult performance conversations clearly, professionally, and promptly
Build a team culture rooted in reliability, professionalism, ownership, and shared accountability
Ensure training is executed consistently and does not rely on informal or single-person ownership
Own scheduling, coverage planning, and real-time coverage decisions
Serve as the final point of accountability for resolving staffing gaps during operating hours
Make sure accurate timekeeping, payroll inputs, commissions, and bonus tracking
Maintain operational excellence across cleanliness, inventory, equipment, and safety standards
Make sure compliance with all local, state, and federal labor and safety regulations
Lead daily huddles and structured team meetings with clear agendas and follow-through
Lead monthly all hands
Communicate expectations consistently, clearly, and transparently
Escalate issues appropriately and avoid triangulation or informal workarounds
Maintain strong alignment with senior leadership during periods of growth, change, or pressure