General Manager

Marcus Corporation•Roswell, GA

7h•Onsite

About The Position

The General Manager is responsible for managing all associates as well as all aspects of operation of their theatre location with a goal of achieving revenue, sales/marketing, cost control, quality measurement, staffing, associate development, and guest satisfaction results. This position reports to the District Director.

Requirements

Possess strong interpersonal, verbal, and written communication skills, problem identification and problem solving skills
Willing and motivated to learn new skills, tasks, and software systems to meet the changing demands of the industry
Previous related management experience in all areas of theatres operation with a minimum of 5-8 years of overall theatre management (industry) experience
Minimum of two (2) years as a manager in a full service (table service with full bar) restaurant or Theatre operation with F&B amenities
Ability to manage industry based “high” attendance tier theatre with multiple F&B options, including in-theatre dining experience
Represent the company in a professional manner
Must complete field and classroom training programs
Good computer skills and familiarity with Microsoft Word, Excel and Access, e-mail, web access as well as operate office equipment
Ability to obtain Serve Safe Certification
Must be willing to travel up to 25%25
Flexibility to work varied shifts to include days and nights, weekends and holidays
Extensive knowledge of food preparation and storing guideline standards as directed by Marcus practices and legal requirements

Responsibilities

Maintains revenue, and payroll expenses, other expenses and profit margins within the budgeted parameters. Implements appropriate action and contingency plans when the property falls below the established budget parameters.
Provides each guest a quality movie going experience in accordance with Company standards.
Sets structures and strategies to maximize revenues and gain share through review of competitor and market conditions.
Adheres to budget guidelines and develops systems to control costs and improve profitability. Is responsible for explanation of all revenue and expense variances.
Works with District Director on major repairs and replacement costs and assists with writing capital improvement proposals. Prepares annual capital expenditure report. Complies with allocated budgets and justifies variances. Receives authorization for non-routine expenses.
Assures that all orders are within the budgeted or adjusted budgeted parameters to include adjusting of inventories up or down to accommodate the business needs.
Monitors competitors within the district for industry trends, standards, activities and practices and takes appropriate action where required.
Promotes and supports company sponsored guest and associate recognition programs.
Promotes Marcus Theatres Corporation Brand and helps create Brand awareness.
Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audits, and inspection scores.
Monitors and ensures effective performance of maintenance and concession staff through frequent discussions and inspections.
Maintains and administers safety and security of guests and associates, including OSHA compliance, General Liability, and Workers' Compensation reporting requirements. Complies with all federal and state guidelines.
Ensures that all areas of the theatre are within company standards, including quality, service, cleanliness, safety, security, and maintenance programs. Provides concise and informative property evaluations using a consistent measure of the theatre's performance in relation to observations both positive and negative.
Investigates and ensures corrective actions are in place for all theatre deficiencies found via internal/external auditors, property walk-throughs, guest or associate complaints, etc.
Ensures that improvements are made to enhance curb appeal, approach, lobby presentation and auditorium experience.
Recruits, selects, and retains a quality staff. Maintains turnover at acceptable levels. Mentors associates regarding their growth and development.
Trains and develops associates regarding policies, practices and procedures. Mentors associates regarding their growth and development to include providing leadership, praise, and encouragement.
Conducts performance appraisals, disciplinary actions, counseling, and discharge of associates.
Informs District Director on a timely basis of any operational or personnel problems at the theatre.
Networks and recruits for personnel as needed.
Maintains associate records to comply with all Human Resources and Payroll guidelines and procedures. Ensures timely submission of all associate documentation into Kronos system and to Human Resources Department.
Schedules associates and maintains payroll within budget.
Maintains regular communications with film bookers to monitor movie bookings.
Processes daily and end of period reports. Processes accounts payable and payroll. Assures accurate accounting of property funds, including cash drawer, bank deposit, and change, checks, credit cards, and petty cash.
Administers the Radiant sales system for the theatre with Level 1 access to functions. Manager is responsible for the control and distribution of passwords to the system for all users and assigning the correct level of access according to job classification. (Box office and concession = Level 2, assistant manager= level 3) Also responsible for the timely removal of passwords from the system for separated associates.
Inventories and orders supplies.
Performs job duties of any position with the theatre as necessary.