General Manager - FAYETTEVILLE

Hand & Stone - 318 Glensford Dr - Fayetteville, NC•Fayetteville, NC

About The Position

Hand & Stone Massage and Facial Spa – FAYETTEVILLE (318 Glensford Dr, Fayetteville, NC 28314) is seeking a high-impact, performance-driven General Manager to lead both the team and the business. This role is ideal for a people-first, servant leader who can build a strong culture, deliver an exceptional guest experience, and drive sales, revenue, and profitability. You’ll own spa performance while developing a team that consistently delivers results.

Requirements

3–5 years of leadership experience
Proven success driving sales and team performance
Strong communication and leadership skills
A balance of people leadership and business acumen
Strong experience working with KPIs is required
P&L experience strongly preferred
Comfort in a fast-paced environment
Flexible schedule (nights/weekends/holidays)

Responsibilities

Spa operations and overall performance
Sales growth, membership performance, and profitability
Key metrics, reporting, and P&L ownership
Recruit, hire, and retain a high-performing team
Lead, coach, and develop your team with a people-first mindset
Build a culture of accountability, engagement, and service excellence
Ensure a World Class Client experience (WCCE) across all touchpoints
Increase revenue through memberships, service utilization, and retail performance
Use reporting and data to identify opportunities and improve results
Optimize scheduling and staffing to support both service and business needs
Execute local marketing and community outreach initiatives