General Manager - Interior Define

Havenly-posted 5 days ago

$100,000 - $130,000/Yr

Full-time • Manager

Onsite • Boston, MA

Resume

Match Score

Upload and Match ResumeTrack Jobs with Teal

Interior Define, part of the Havenly Brands family, is reimagining the furniture shopping experience—offering customizable, design-forward pieces defined by how our customers live and what they love. From sofas and sectionals to chairs and ottomans, every Interior Define piece can be tailored through 125+ fabrics (including performance and pet-friendly options), 20+ leg styles, and multiple lengths and depths—creating spaces that are definitively theirs. As General Manager of our Boston Studio, you’ll bring that vision to life by leading a high-performing team, driving omni-channel sales, and delivering a personalized, elevated experience that turns first-time clients into loyal customers.

Lead a Studio That Wows
Deliver exceptional, high-touch service across all channels—in-studio, online, virtual consultations, email, phone, and chat.
Ensure every client receives a warm, tailored experience from first interaction to final purchase.
Drive Sales & Studio Performance
Own the studio’s sales targets and KPIs, building strategies to meet and exceed goals.
Guide your team through a client-first, consultative selling process rooted in design expertise.
Cultivate and grow relationships with trade clients and local design professionals to drive repeat business and referrals.
Use data to monitor performance, optimize team productivity, and implement improvements.
Build, Develop & Inspire a High-Performing Team
Hire, train, and lead a team of Design Experts and Studio Associates.
Create a collaborative, motivated studio culture rooted in accountability and growth.
Provide ongoing feedback, coaching, and career development support.
Embrace Technology & Operational Excellence
Leverage our tech stack—including CRM systems (Hubspot or similar), Slack, and Google Suite—to manage client relationships, team communications, and daily studio operations.
Maintain studio operations including staffing, scheduling, inventory, and visual standards.

4+ years of experience in sales management, retail, or design services
Proven track record of meeting or exceeding revenue goals while delivering high-level service
Experience hiring, managing, and developing team members
Strong communication and interpersonal skills
Proficiency with CRM tools, Google Suite, and internal communications tools like Slack
Willingness to work a retail schedule, including weekends and holidays
Must be able to lift/move up to 50 lbs. and navigate the studio floor with ease
Requires standing, bending, and moving throughout the day
Must be authorized to work in the U.S.

Driver’s license preferred

Generous PTO, paid parental leave, and volunteer days
Health, dental, vision, disability
401(k) + Match
Furniture discounts, free design services, and annual merchandise credit
A warm, creative, inclusive culture that values your point of view

Track Jobs with Teal

Job Search Resources

•

Resume Builder

•

General Manager Resume Examples

•

General Manager Cover Letter Examples

General Manager - Interior Define

Job Search Resources

Tools

Career Hubs

Guides

Company