General Manager

Dogtopia of Boca Raton•Boca Raton, FL

19d

About The Position

Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded Leader to help open, grow and drive the business. ABOUT US: We’re Dogtopia and we are a unique breed! We love and care for our Pet Parents’ pups like they are our own. A big part of our success is that we hire great people, who love dogs, and we treat them exceptionally well and reward them for their excellence. We provide you with the industry best training, and we equip you with the skills to make every day the Most Exciting Day Ever for every dog in our care. This is why Dogtopia is the industry leader and wins customer driven awards and recognition year after year! We are also proud to be deeply invested in giving back to our communities through our Dogtopia Foundation’s Fetch It Forward initiatives with a mission that Enables Dogs to Positively Change Our World. We are looking for an energetic, organized, business-minded individual to lead our location as General Manager! This is a role for someone with a management and operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care. This person should love dogs - and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!

Requirements

This is a role for someone with a management and operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care.
This person should love dogs

Responsibilities

Team Management
Creates staffing schedule and monitors daily schedules
Drives sales results to achieve monthly and quarterly sales targets
Leads by example in the Lead to Membership journey as well as promoting client loyalty and retention.
Maintains optimum staffing and development with all employees
Leads by example by coaching all on contributing to a positive team-oriented culture.
Delivers written performance reviews and give employees positive recognition when due.
Onboard all employees and ensure each employee has the correct amount of training. Coach the staff on why “Dogtopia” so that it spreads to our team, clients and pups!
Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards.
Ensure our furry friends are always in a safe and clean environment we take pride in working as a team to achieve that
Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.
Setting and meeting goals for service, operations, and financial results
Develops team in selling and using dog evaluations to grow revenue.
Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively look for ways to maximize efficiency.
Communicates any concerns or needs to management proactively and partnering after attempting to resolve issues.
Maintains a neat and organized Front Desk team and area at all times. This includes holding team to professional standards in uniform and client experience.
Meets deadlines and expectations daily while effectively communicates business results and strategies to push for results proactively.
Sets the example for the team on the 3 Ss (smile, story and satisfaction) and hold accountable to internal and external customer service standards.
Keeps the team members engaged in their duties.
Strive for high customer service and customer review ratings!
As the General Manager you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers.
ENJOY, GROW and PLAY to your fullest potential