CEO and Chief Marketing Office

Executive Home Care of Delaware•Pennsbury Township, PA

About The Position

Provides direction and leadership and is responsible for managing the daily operations within Executive Home Care. The General Manager is responsible for the development, education, implementation, operational, clinical, HR, sales, and financial performance, and ensures quality outcomes in a cost-effective manner. The General Manager is accountable for providing quality care and provides supervision, counseling, and assistance with the coordination of services. The General Manager partners with the Vice President, Strategic Relations, in the development and implementation of CKFI policies, procedures, and programs.

Requirements

Bachelor’s Degree in Business, Sales and Marketing, Healthcare, or a related field.
A minimum of 5 years of supervisory and sales experience in healthcare or related field.
Experience working with healthcare/home healthcare standards and quality assurance or risk management.
Demonstrated leadership and people management skills.
Strategic planning ability to anticipate changing business conditions and take appropriate action.
Excellent and proven sales skills and supervision of sales professionals.
Ability to understand and interpret financial reports utilized in the measurement of success.
Excellent computer skills in a Microsoft Windows environment. Must include
Effective oral and written communication.
Excellent interpersonal and coaching skills.
Evidence of the practice of a high level of confidentiality.
Excellent organizational skills.
Motivates, develops and directs people as they work, identifying the best people for the job.
Encourages and promotes teamwork.
Positive, professional, business image.
Ability to listen to and understand information and ideas presented through spoken words.
Ability to communicate information and ideas through speech and written word so others will understand.
Ability to read and understand information and ideas presented in writing.
Ability to identify and understand the speech of another person.

Responsibilities

Develops, implements, and evaluates programs and initiatives in order to meet sales, HR, sales and marketing, financial, quality, and service standards
Collaborates with the Vice President, Strategic Relations, to make recommendations and adjustments when appropriate to achieve objectives and set goals.
Develops sales and marketing plan, in conjunction with Sales Territory Managers, and ensures implementation of sales plans materialize into expected budgeted growth.
Ensures compliance with CKFI policies and guidelines and compliance with federal, state, and local laws, rules, and regulations.
Establishes and maintains written policies governing agency operations, including:
Services offered
Admission and discharge procedures
Supervision and plans of care
Emergency care
Service records
Personnel qualifications
Program evaluations
Coordination of referrals to and from other community resources
Implements and monitors continuous quality improvement programs to enhance client care delivery and satisfaction and referral source satisfaction.
Analyzes, implements, and evaluates current and new services within the service area.
Reviews, recommends, develops, and implements procedures, programs, and standards, which guide and support the provision of services, regulatory, licensure, and accreditation standards.
Participate and promote community health activities among staff and colleagues.
Manages and mentors staff to foster professional growth and development of leaders.
Recommends hiring and retention of sufficient numbers of qualified staff to provide care.
Provides a work environment, which attracts and retains loyal employees.
Provides professional growth for self and staff through seminars, workshops, and professional memberships to remain current in the field of expertise.
Maintains accountability for onboarding and orientation, continuing education, and competency verification of all staff.
Assures licensure and certification of staff.
Accountable for timely performance evaluations.
Remains visible and accessible to staff.