General Manager

The Cannabist Company•Lowell, MA

21h

About The Position

The General Manager is responsible for interfacing and consulting with qualified patients and caregivers, and administering approved medical marijuana products. The General Manager oversees all activities related to the operation of the Dispensary to include patient identification and registration, record retention, product tracking and inventory control as directed by the Vice President, Regional Operations. The Cannabist Company, formerly known as Columbia Care, is one of the most experienced cultivators, manufacturers and providers of cannabis products and related services, with licenses in 14 U.S. jurisdictions. The Company operates 104 facilities including 81 dispensaries and 23 cultivation and manufacturing facilities, including those under development. Columbia Care, now The Cannabist Company, is one of the original multi-state providers of cannabis in the U.S. and now delivers industry-leading products and services to both the medical and adult-use markets. In 2021, the Company launched Cannabist, its retail brand, creating a national dispensary network that leverages proprietary technology platforms. The company offers products spanning flower, edibles, oils and tablets, and manufactures popular brands including Seed & Strain, Triple Seven, Hedy, gLeaf, Classix, Press, and Amber. For more information, please visit www.cannabistcompany.com. Recognized for its comprehensive benefits, ongoing training opportunities and commitment to diversity and equity inclusion both internally and with external vendors, The Cannabist Company has earned a spot on mg Magazine’s America’s Top Cannabis Industry Employers list.

Requirements

While performing the duties of this job, the employee is required to stand, walk, or sit for extended periods of time, use hands to perform manual tasks, and lift or move up to 10 pounds (or more with assistance).
Must be able to speak and communicate verbally with co-workers, customers, vendors, etc.
The noise level in the work environment is usually moderate.

Responsibilities

The General Manager ensures compliance with all MA medical marijuana rules and regulations governing the act, and directly supervises the activity within the dispensary to include dispensary staff training and education.
The General Manager provides management and leadership in the Dispensary to include monitoring all point of sale transactions.
The General Manager manages patient specific logs as required (the receipt, storage and auditing of all inventory), is responsible for ordering new inventory and supplies, and maintains accurate records.
As the responsible party at the Dispensary, this position resolves all inventory discrepancies and patient-staff conflicts.
The General Manager is responsible for the development of the Dispensary privacy policies and procedures, the security and confidentiality of all patient information, as well as overall compliance with HIPAA.
Directs and monitors department managers to accomplish goals of the plan, consistent with established safety procedures
Establishes methods to follow the operating plan in compliance with the state regulations
Maintains records required by public health law and ensures quality assurance plans, including but not limited to plans to detect, identify and prevent dispensing errors related to product packaging and labeling
Manages and implements policies and procedures for any retesting of returned approved medical marijuana products, storage and/or disposal of such products, and meeting reporting requirements for adverse events and product recall
This position is responsible for assisting with implementing and maintaining security systems for tracking, record keeping, record retention and surveillance related to all product at every stage of storage, delivery, transportation, and distribution.
Development of an employee-oriented company culture that emphasizes quality, continuous improvement, teamwork, and high performance
Implement HR policies and programs in support of company initiatives. Direct all compliance efforts for the company to minimize risk
Ensure job descriptions for all positions are accurate and current
Conduct investigations: respond to unemployment claims, EEOC, DOL, and/or employee relation issues such as employee complaints, harassment allegations, and civic rights complaints. Settle grievances in coordination with senior counsel.
Conduct exit interviews, analyze data and make recommendations to the management team for corrective action and continuous improvement.
Create organizational development and employee training programs.
Conduct performance reviews with employees & monitor employee productivity, attitudes, and performance results.
Implement HR related software systems in collaboration with IT partners
Recruit and retain top quality staff for each department; conduct interviews. Manage talent acquisition and workforce management plan.
Build a quality assurance program that is tied to performance review process.
Develop progressive and proactive compensation and benefit programs to provide motivation, incentives and rewards for effective performance. Manage leave administration practices.
Maintain excellent facilities conducive to enhancing employee productivity.
Provide company-wide communication & manage change.
Ensure employee safety, wellness, and health & welfare.