General Manager - Soho

Pacsun Careers•New York, NY

40d•$75,000 - $85,000

About The Position

The General Manager is responsible for cultivating and leading a customer-focused, sales driven, profitable and productive top volume Pacsun store. The General Manager owns all aspects of the in-store presentation, selling and operation functions of the store, and must appropriately delegate divisions of responsibility within the store and follow up on all areas of the business consistently The GM leads the team by exhibiting passion for product, brands, fashion and trends. The GM is responsible and accountable for providing a rewarding associate experience and consistently delivering an exceptional customer experience.

Requirements

Passion for product, brands, fashion and trends
Must be at least 18 years of age
Effective written, verbal and presentation skills
Strong interpersonal and communications skills with the ability to communicate at all levels
Proven ability to drive sales results in a high sales volume environment
Excellent time management skills
Ability to interpret all policies and procedures to resolve customer and associate issues
Willingness to travel periodically to attend meetings/workshops (overnight may be necessary)
Proficient in math and possesses strong computer skills
Minimum five years retail experience required, with a proven ability to drive sales results
Minimum of two years of retail management experience required
As a National Retailer, flexibility with work schedule (able to work weekends, nights, peak holiday periods) is required.

Nice To Haves

Four-year college degree or equivalent preferred

Responsibilities

Prioritizes and delegates tasks to meet all selling, visual, and operational needs
Builds product confidence by creating accountability and expertise through use of basic and seasonal educational tools
Supports and executes all product, visual and marketing directives, and maintains standards set by the company
Maintains a clean, well-organized, replenished store and stockroom, promoting a safe working and shopping environment to maximize the customer experience
Anticipates and determines customer needs and “solves for yes” in order to ensure customer satisfaction
Fosters an environment that delivers an engaging, positive and authentic selling experience to ensure customers return to the store
Accountable to self and others for achieving all company sales, metric and operational goals
Understands key business reports and payroll tools to evaluate and urgently communicate action steps to drive performance, both topline and expense
Creates shortage action plans to minimize loss and achieve shrinkage goal
Drives and executes all digital sales strategies including ship from store and BOPIS within the store
Drives efficiency in all store processes
Communicates store and customer feedback to the District or Market Manager to grow the business
Consistently coaches the Management and Associate teams to ensure alignment and motivation around the company’s strategies and goals
Accountable to performance manage underperforming members of his/her team by partnering with their supervisor, and when required, HR
Reflects the PacSun brand by demonstrating passion and affinity for product, brands, fashion and trends
Recruits, hires, develops, retains and promotes relevant top talent to support all store needs
Demonstrates willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion and trends