Luxury High Rise General Manager - San Francisco
About The Position
At Action Property Management, weâre on a mission to help people love where they live â and that begins with exceptional leaders who bring integrity, passion, and service excellence to every community they manage. We are seeking an accomplished General Manager to oversee daily operations of a luxury high-rise residential community in San Francisco, ensuring a world-class experience for residents, board members, and team members alike. About the Role As the General Manager, you will serve as the on-site executive leader, responsible for the overall success of the community. You will manage staff, budgets, resident relations, and board governance with professionalism and precision. This role requires a seasoned HOA leader with strong business acumen, exceptional communication and presentation skills, and a genuine passion for hospitality and service excellence. Ideal Candidate Profile The ideal candidate is a confident, service-oriented professional with experience managing luxury residential or hospitality environments. You are proactive, polished, and thrive in high-expectation settings where attention to detail and discretion matter. You lead with empathy and excellence, balancing operational efficiency with a genuine care for people.
Requirements
- Minimum 5 years of experience in HOA property management or hotel residences, preferably in a high-rise or luxury environment
- Proven leadership experience managing multi-departmental teams
- Strong financial and budget management skills
- Exceptional communication and interpersonal skills
- CMCA, AMS, or PCAM certification preferred or ability to obtain within 6 months of hire
- Bachelorâs degree in Business, Real Estate, or related field preferred
Responsibilities
- Oversee daily operations, financial management, and strategic planning for the community
- Partner with the Board of Directors to execute the associationâs vision and uphold governing policies
- Lead, mentor, and develop a diverse on-site team (front desk, maintenance, housekeeping, and management staff)
- Ensure the property maintains the highest standards of appearance, safety, and resident satisfaction
- Manage vendor contracts, capital improvement projects, and preventive maintenance programs
- Foster positive resident and board relationships built on trust, transparency, and responsiveness
- Uphold Actionâs values and commitment to an exceptional resident experience
Benefits
- Collaborative culture built on respect, teamwork, and continuous improvement
- Comprehensive benefits package including health, dental, vision, 401(k), and career growth opportunities
- Competitive compensation + annual bonus
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
501-1,000 employees
