General Manager, Philadelphia | Luke's Lobster

LUKES LOBSTER•Philadelphia, PA

5d•$72,000 - $75,000•Onsite

About The Position

Luke’s Lobster is a Maine-inspired, fast-casual lobster shack known for our award-winning seafood rolls and unwavering commitment to sustainability. Every lobster we serve is traceable back to its source and sustainably harvested — because quality matters, and so do the people and oceans behind it. We’re looking for a General Manager (GM) to join our Philadelphia team — someone who’s hungry to grow, excited to lead, and passionate about creating memorable guest and team experiences. About This Location Our Rittenhouse Shack is located in the heart of one of Philadelphia’s most vibrant and walkable neighborhoods, surrounded by historic charm, local shops, and a strong sense of community. This location has been part of the neighborhood for years and has built a loyal following of guests who return for both the food and the experience. The Shack features a counter-service model with a dedicated dining room, allowing team members to engage with guests both during ordering and throughout their visit. It’s a recently renovated space that feels fresh, clean, and inviting—designed to support a smooth flow of service while maintaining a warm, welcoming atmosphere. The team here is small, tight-knit, and highly engaged. Because of the size, every team member plays an important role in delivering great hospitality and supporting one another throughout the day. It’s an ideal environment for someone who enjoys being hands-on, building relationships with both guests and teammates, and contributing to a strong, positive team culture.

Requirements

Demonstrate joy leading people and serving guests
A positive attitude, curiosity, and commitment to continuous growth
Passion for the best tasting and highest quality seafood
Excellent communication skills
Strong financial acumen or eagerness to learn (P&Ls, COGS, etc.)
Ability to handle or be exposed to shellfish
Required food handler certification
Ability to perform physical requirements of the position (the ability to frequently lift up to 25 pounds and occasionally lift up to 50 pounds)

Nice To Haves

Direct customer facing experience, to include restaurant management experience, is a plus but not required

Responsibilities

Build, inspire, and develop a diverse and high-performing team
Deliver warm, genuine guest interactions that highlight our Maine heritage
Work hands-on alongside your crew on the line
Analyze sales and manage controllable expenses, schedules, and inventory
Maintain exceptional standards for safety, cleanliness, and organization
Act like a small business owner and be responsible for the entire Shack operation

Benefits

Growth opportunities in a rapidly growing, family operated business that is also B Corp certified
Salary: $72,000 - $75,000 + competitive bonus program
Paid vacation, sick time & holidays
Medical, dental & vision insurance (national PPO) with company contributions after one month
Health Savings Account (HSA) + supplemental accident & hospital indemnity insurance
Optional pet insurance and life insurance after one month
Low-fee 401(k) with company access after one month
Mobile phone stipend
Company-provided laptop
Paid parental leave
Pre-tax commuter benefits (varies by State)
Employee discounts (hello, lobster rolls)
Casual dress code & supportive environment