General Manager (Taco Bell)

Las Vegas Petroleum•Strafford, MO

1d•Onsite

About The Position

The General Manager is responsible for the comprehensive oversight of a restaurant's daily operations. This includes managing staff, ensuring exceptional customer service, and handling financial aspects such as budgeting, sales, and cost control. The role also encompasses inventory management, implementing marketing and promotional activities, and ensuring compliance with all relevant regulations and company policies. A key aspect is fostering team development and leadership. The job description refers to managing a 'Subway restaurant' while also requiring adherence to 'Taco Bell’s standards' and promoting 'Taco Bell’s national or regional marketing campaigns,' and ensuring compliance with 'Subway’s standards and policies.'

Requirements

2-5 years of experience in restaurant or retail management, with at least 1-2 years in a supervisory or leadership role.
Strong leadership, communication, and interpersonal skills.
Ability to manage budgets, track expenses, and analyze financial performance.
Excellent customer service skills with the ability to address and resolve complaints effectively.
Knowledge of inventory management, supply ordering, and cost control.
Ability to motivate, train, and develop a team.
Familiarity with point-of-sale (POS) systems and restaurant management software.

Responsibilities

Oversee day-to-day operations of the Subway restaurant, ensuring the business runs smoothly.
Monitor and maintain the cleanliness, organization, and presentation of the store according to Taco Bell’s standards.
Ensure the store meets all food safety, sanitation, and health regulations.
Maintain a high standard of product quality, service, and cleanliness.
Ensure all equipment is maintained and in working order.
Hire, train, and manage restaurant staff, including crew members, cashiers, and shift leaders.
Create employee schedules to ensure adequate staffing during all shifts, adjusting as necessary during peak hours.
Lead by example and foster a positive work culture, emphasizing teamwork and high standards of service.
Conduct performance reviews and provide ongoing coaching, feedback, and training to staff.
Manage conflict resolution and handle employee-related issues, including disciplinary actions when necessary.
Ensure high levels of customer satisfaction by providing exceptional service.
Address customer complaints and concerns promptly and professionally, striving to resolve issues in a timely manner.
Ensure staff members follow Taco Bell’s customer service guidelines, maintaining a friendly and welcoming atmosphere.
Manage the restaurant’s budget, including overseeing sales, labor costs, food costs, and other expenses.
Monitor store performance by reviewing financial reports, identifying trends, and implementing strategies to maximize profitability.
Control costs by managing inventory, reducing waste, and maximizing operational efficiency.
Oversee cash handling, including deposits, and ensure accurate and timely financial transactions.
Manage inventory levels to ensure the store is properly stocked with food, beverages, and supplies.
Order and receive deliveries, checking for accuracy and quality of products.
Monitor inventory usage to minimize waste and ensure stock levels are maintained without overstocking.
Implement local marketing strategies to increase brand awareness and attract customers.
Work with the franchise owner or area manager to promote Taco Bell’s national or regional marketing campaigns.
Assist with in-store promotions, new product launches, and customer loyalty programs.
Ensure the store complies with all local health regulations, safety codes, and company policies.
Complete necessary paperwork and reports, including sales reports, inventory logs, and employee records.
Perform regular audits of store operations to ensure compliance with Subway’s standards and policies.
Mentor and guide employees to foster professional growth and enhance performance.
Develop training plans and conduct training sessions for new and current employees.
Promote an environment of respect and inclusivity among the team.
Encourage employee retention through recognition, rewards, and providing opportunities for advancement.