General Manager

SSH Tampa LLC•Tampa, FL

18d

About The Position

The Four Points by Sheraton Suites Tampa Airport Westshore, managed by StepStone Hospitality is a growing hotel management company focused on delivering exceptional guest experiences while fostering a culture of accountability, collaboration, and leadership development across its portfolio. The General Manager (GM) is responsible for the overall leadership, strategic direction, and financial performance of the hotel. This role ensures operational excellence across all departments while driving revenue growth, guest satisfaction, and team engagement. The ideal candidate is a hands-on leader with strong operational expertise, financial acumen, and a passion for hospitality excellence.

Requirements

5–10+ years of progressive hotel leadership experience
Previous General Manager or Assistant General Manager experience preferred
Strong knowledge of hotel operations, finance, and revenue management
Proven leadership and team development skills
Marriott brand experience strongly preferred
Bilingual in English and Spanish preferred
Excellent communication, problem-solving, and organizational abilities

Nice To Haves

Experience with select-service or all-suite hotel operations
Knowledge of the Tampa market
Familiarity with hotel systems (PMS, revenue management tools, etc.)

Responsibilities

Oversee all hotel departments: Front Office, Housekeeping, Food & Beverage, Sales, and Engineering
Lead, mentor, and develop department heads and team members
Ensure compliance with Marriott brand standards and company policies
Act as the primary decision-maker for daily operations
Develop and manage annual budgets, forecasts, and P&L performance
Drive RevPAR, ADR, and occupancy through strategic initiatives
Control labor and operational costs while maintaining service quality
Ensure exceptional guest service and high satisfaction scores
Monitor online reputation and implement service recovery strategies
Maintain strong presence in the lobby and guest-facing areas
Partner with Sales & Marketing to drive group, corporate, and transient business
Build relationships with local businesses and community stakeholders
Analyze market trends and competitor performance
Ensure compliance with safety, legal, and brand requirements
Maintain property condition, preventative maintenance, and capital planning
Work with ownership and corporate leadership on long-term strategy