Hayward: General Manager

Team Outsider•Hayward, WI

1d•Onsite

About The Position

Team Outsider is seeking an exceptional General Manager to lead our Hayward campground. This is a high-ownership, on-site leadership role for someone who thrives in the day-to-day rhythm of campground life — leading teams, delighting guests, running strong operations, and creating the kind of experiences families remember for years. This role is ideal for a hands-on hospitality leader who knows how to balance guest experience, people leadership, and business performance — and who believes that great operations and great fun go hand-in-hand. Mission of the Role Own the overall success of the Hayward campground by leading day-to-day operations, developing a high-performing on-site team, and delivering exceptional guest experiences that drive loyalty, revenue, and profitability. The General Manager is the on-site leader responsible for bringing the property’s business strategy to life through disciplined execution, high-energy hospitality, and a robust activity program — ensuring the campground runs smoothly while creating unforgettable moments for guests. What Success Looks Like An A-player in this role consistently delivers strong results across the following areas: Guest Experience & Hospitality Deliver a consistently excellent on-site guest experience, from first phone call to check-out Ensure hospitality standards and phone scripts are executed with care and consistency Lead a fun, well-organized, and engaging activity program that guests look forward to throughout the season Train and motivate the team to create memorable moments and earn outstanding guest feedback People Leadership & Team Development Recruit, hire, and develop a fully staffed on-site team Provide ongoing coaching, feedback, and development that builds capability and accountability Foster a positive, inclusive, and high-performing team culture rooted in hospitality and teamwork Property & Financial Performance Own day-to-day financial performance of the campground, including labor, expenses, and revenue drivers Make thoughtful, data-informed decisions that balance guest experience with business outcomes Partner with the Campground Operations Coach to execute the property’s business strategy Operational Excellence Execute daily operations in alignment with established processes and standards Maintain compliance with all Home Office systems, policies, and procedures Plan and complete capital projects on time and within approved budgets Systems, Tools & Rhythms Use the property’s POS system (K2 or Campspot) to manage reservations, reporting, and operational insights Come prepared and actively engaged in weekly leadership meetings Use available tools, playbooks, and Home Office support to solve problems efficiently Asset Stewardship & Risk Management Take pride in caring for the campground as a long-term asset Proactively identify and address operational risks, safety concerns, and misuse of property

Requirements

Prior experience leading hospitality, campground, RV park, or similar on-site operations
Proven ability to lead and develop frontline teams in a seasonal, guest-facing environment
Experience managing or influencing property-level financial performance
Comfort balancing hands-on leadership with strategic thinking
Strong organizational, communication, and leadership skills
Hospitality & Operations Leadership: Strong command of on-site operations in a guest-facing environment
Activity-Driven Experience Design: Understands that fun is a core part of the guest experience and business success
People Leadership: Builds trust, sets clear expectations, and addresses performance with confidence and care
Financial Acumen: Comfortable managing budgets, labor, and property-level financial tradeoffs
Execution & Follow-Through: Organized, detail-oriented, and reliable in closing loops
Problem-Solving & Resourcefulness: Uses available tools and partners effectively to resolve issues
Takes ownership and accountability
Communicates clearly, respectfully, and professionally
Leads with integrity, humility, and optimism
Embodies Team Outsider’s values: Put the team first, Deliver WOW hospitality, Practice gratitude, Be resourceful, Get better every day, Give back

Responsibilities

Deliver a consistently excellent on-site guest experience, from first phone call to check-out
Ensure hospitality standards and phone scripts are executed with care and consistency
Lead a fun, well-organized, and engaging activity program that guests look forward to throughout the season
Train and motivate the team to create memorable moments and earn outstanding guest feedback
Recruit, hire, and develop a fully staffed on-site team
Provide ongoing coaching, feedback, and development that builds capability and accountability
Foster a positive, inclusive, and high-performing team culture rooted in hospitality and teamwork
Own day-to-day financial performance of the campground, including labor, expenses, and revenue drivers
Make thoughtful, data-informed decisions that balance guest experience with business outcomes
Partner with the Campground Operations Coach to execute the property’s business strategy
Execute daily operations in alignment with established processes and standards
Maintain compliance with all Home Office systems, policies, and procedures
Plan and complete capital projects on time and within approved budgets
Use the property’s POS system (K2 or Campspot) to manage reservations, reporting, and operational insights
Come prepared and actively engaged in weekly leadership meetings
Use available tools, playbooks, and Home Office support to solve problems efficiently
Take pride in caring for the campground as a long-term asset
Proactively identify and address operational risks, safety concerns, and misuse of property

Benefits

On-site housing, so you can live where you lead and stay closely connected to the campground community
401(k) with company match, helping you invest in your future while building something meaningful today
An annual free vacation at one of our campgrounds after one year of service, because we believe our team should experience the magic we create for our guests
Meaningful work that supports creating unforgettable moments for families and outdoor enthusiasts, from first-time campers to multi-generational traditions
A supportive, values-driven team that genuinely cares about one another
Real ownership and autonomy at the property level
A culture rooted in growth, gratitude, and continuous improvement

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