General ManagerLCAM REQUIRED
About The Position
Key Responsibilities Leadership & Resident Experience Serve as the primary on-site leader for all Club Operations, ensuring a warm, professional, and service-oriented environment for residents, guests, and staff. Maintain a strong daily presence throughout the clubhouse, amenities, and events to ensure visibility and engagement. Partner closely with the Board of Directors to support community goals, address concerns, and provide strategic recommendations. Lead new resident orientations related to Club amenities, lifestyle programs, and community standards. Operational Management Oversee daily operations of Lifestyle, Fitness, and Food & Beverage departments, ensuring seamless coordination and high-quality service delivery. Develop and maintain operational standards, preventive maintenance schedules, and service protocols for all amenities. Ensure all Club facilities are clean, safe, and well-maintained, with timely follow-up on repairs and improvements. Manage vendor relationships, contracts, insurance compliance, and performance evaluations. Financial Management Prepare and manage the annual Club Operations budget. Review and analyze monthly financial statements, variances, and cash flow; recommend corrective actions as needed. Oversee purchasing, inventory control, and cost-management practices across all departments. Monitor receivables, aging reports, and collection processes related to Club activities. Team Leadership & Development Supervise, coach, and evaluate all Club Operations staff, fostering a culture of teamwork, accountability, and hospitality excellence. Ensure staff compliance with safety standards, company policies, and community expectations. Lead regular team meetings and cross-department coordination sessions. Communication & Administration Prepare monthly management reports summarizing operational updates, financial performance, project progress, and recommendations. Maintain accurate records, files, and documentation in accordance with company standards. Support community communications, including newsletters, website updates, menu boards, and event promotions. Respond promptly and professionally to resident inquiries, Board requests, and vendor communications. Compliance & Governance Maintain current knowledge of state statutes, regulatory requirements, and community governing documents. Prepare and facilitate Board meetings in accordance with Robert’s Rules of Order. Ensure all Club Operations adhere to KWPMC policies and GREAT values. Qualifications 3+ years of leadership experience in a residential club, country club, resort, or hospitality environment with multiple amenities. Strong customer service orientation and experience serving active adult or lifestyle-driven communities preferred. Demonstrated financial management skills, including budgeting, forecasting, and variance analysis. Proficiency in Microsoft Office and comfort with property management systems. Ability to interpret technical documents, regulations, and community policies. Valid Florida driver’s license. Ability to work flexible hours, including evenings and weekends as needed. Strong English communication skills Work Environment & Physical Requirements Professional office and amenity environment with regular walking of the property, including stairs. Full-time, exempt position; schedule determined by community needs. Occasional local travel for training or meetings.
Requirements
- 3+ years of leadership experience in a residential club, country club, resort, or hospitality environment with multiple amenities.
- Demonstrated financial management skills, including budgeting, forecasting, and variance analysis.
- Proficiency in Microsoft Office and comfort with property management systems.
- Ability to interpret technical documents, regulations, and community policies.
- Valid Florida driver’s license.
- Ability to work flexible hours, including evenings and weekends as needed.
- Strong English communication skills
Nice To Haves
- Strong customer service orientation and experience serving active adult or lifestyle-driven communities preferred.
Responsibilities
- Serve as the primary on-site leader for all Club Operations, ensuring a warm, professional, and service-oriented environment for residents, guests, and staff.
- Maintain a strong daily presence throughout the clubhouse, amenities, and events to ensure visibility and engagement.
- Partner closely with the Board of Directors to support community goals, address concerns, and provide strategic recommendations.
- Lead new resident orientations related to Club amenities, lifestyle programs, and community standards.
- Oversee daily operations of Lifestyle, Fitness, and Food & Beverage departments, ensuring seamless coordination and high-quality service delivery.
- Develop and maintain operational standards, preventive maintenance schedules, and service protocols for all amenities.
- Ensure all Club facilities are clean, safe, and well-maintained, with timely follow-up on repairs and improvements.
- Manage vendor relationships, contracts, insurance compliance, and performance evaluations.
- Prepare and manage the annual Club Operations budget.
- Review and analyze monthly financial statements, variances, and cash flow; recommend corrective actions as needed.
- Oversee purchasing, inventory control, and cost-management practices across all departments.
- Monitor receivables, aging reports, and collection processes related to Club activities.
- Supervise, coach, and evaluate all Club Operations staff, fostering a culture of teamwork, accountability, and hospitality excellence.
- Ensure staff compliance with safety standards, company policies, and community expectations.
- Lead regular team meetings and cross-department coordination sessions.
- Prepare monthly management reports summarizing operational updates, financial performance, project progress, and recommendations.
- Maintain accurate records, files, and documentation in accordance with company standards.
- Support community communications, including newsletters, website updates, menu boards, and event promotions.
- Respond promptly and professionally to resident inquiries, Board requests, and vendor communications.
- Maintain current knowledge of state statutes, regulatory requirements, and community governing documents.
- Prepare and facilitate Board meetings in accordance with Robert’s Rules of Order.
- Ensure all Club Operations adhere to KWPMC policies and GREAT values.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
