General Manager

ThriftBooks•Dallas, TX

24d•$110,000 - $125,000

About The Position

ThriftBooks is the world's largest used book retailer! We believe in a workplace where respect for our employees matters, where promoting from within is how we grow, and where safety comes first in all our decisions and planning. At ThriftBooks, your work will help get inexpensive books into the hands of people who need them instead of going into landfill. We strive to create a friendly work environment with high standards of performance and rewards for excellence. We started out small and remember that encouraging people to do their best is how we expanded to our current scale. If you want to learn about the intersection of technology, innovation, and good old-fashioned teamwork, we might be a good fit for you. Wherever you start in the company, our hope is that is a launching point to higher achievement. At ThriftBooks, your success is up to you. WHAT YOU’LL DO: ThriftBooks is seeking an experienced and driven General Manager to lead operations in a high-volume, multi-shift distribution center. This Director level role is ideal for a data-driven, people-focused leader who thrives in fast-paced, technology-enabled environments and has a strong record of improving operational performance and leading through change. You’re a resilient, analytical, and hands-on leader who’s motivated by continuous improvement and operational excellence. You thrive in complex environments, embrace change, and empower your teams to perform at their best. You don’t settle for “good enough,” you build systems and cultures that deliver results. If you’re ready to take ownership of a large-scale fulfillment operation and lead through influence, accountability, and innovation, we want to meet you.

Requirements

Minimum 7 years of progressive leadership experience in distribution, operations, or logistics, ideally in an e-commerce or manufacturing environment.
Minimum 2 years of full ownership and accountability for a P&L.
Demonstrated success managing large, hourly workforces and multiple operational departments.
Proven ability to drive KPIs and business outcomes through coaching, systems management, and process improvement.
Strong analytical and decision-making skills, with the ability to use data to guide actions and evaluate performance.
Minimum 4 years of experience with Warehouse Management Systems (WMS), Material Handling Equipment (MHE), and Microsoft Office applications.
Bachelor’s degree in Business, Supply Chain Management, Logistics, or related discipline.

Nice To Haves

Working knowledge or certification in Lean, Six Sigma, or other process improvement frameworks is preferred.

Responsibilities

Lead all aspects of distribution operations, ensuring throughput, efficiency, quality, and safety standards are met or exceeded.
Manage site-level financial performance, including budget planning, forecasting, and full P&L accountability.
Build and develop high-performing teams across multiple shifts, fostering a culture of accountability, engagement, and professional growth.
Implement scalable processes and operational best practices to support growth and efficiency.
Collaborate cross-functionally with all appropriate internal departments to align initiatives and achieve organizational goals.
Maintain a strong focus on workforce planning, retention, and leadership development.
Utilize Lean or Six Sigma methodologies to identify and eliminate waste, streamline processes, and enhance quality.
Ensure compliance with safety, quality, and regulatory standards while maintaining a people-first workplace culture.
Oversee inventory accuracy and warehouse systems to support order fulfillment and customer satisfaction.