General Manager - Albertville
About The Position
Raindrop Car Wash is an organization fully committed to delivering a consistently excellent car washing experience. As part of our commitment to excellence, we strive to provide our customers with a friendly team, a clean and welcoming facility, and a high-quality wash on every visit. The General Manager (GM) is the highest on-site authority at Raindrop Car Wash and is responsible for the overall success, performance, and culture of their location. This is a full ownership role—the General Manager drives customer experience, membership sales, labor efficiency, operational execution, and team development. The GM is accountable for hitting key performance indicators (KPIs), maintaining a well-trained and engaged team, and ensuring the site runs cleanly, safely, and profitably every day.
Requirements
- Prior experience managing a team and full-site operations
- Proven success in sales leadership and operational performance
- Strong administrative, decision-making, and delegation skills
- Expert-level understanding of tunnel systems, prep procedures, and sales flow
- Physically able to lift 35+ lbs as needed
Responsibilities
- Manage site opening and closing procedures, equipment readiness, and appearance
- Maintain proper team deployment at all times to ensure efficient flow and optimal prep, lot, and kiosk coverage
- Own site-level membership sales targets and drive overall membership growth
- Track performance by shift, hour, and employee; implement coaching and adjustments as needed
- Manage labor efficiency and support chemical cost control
- Ensure all transactions, cash handling, and bank drop procedures are completed securely and accurately
- Recruit, onboard, and train all employees
- Conduct regular 1-on-1s, shift audits, and performance reviews
- Ensure all employees are fully certified and compliant with training expectations
- Respond quickly to site issues related to water, air, chemical flow, and tunnel operation
- Ensure a clean, safe, and OSHA-compliant site at all times
- Analyze weekly performance metrics
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
