General Manager

PMP Management LLC•San Francisco, CA

just now•Onsite

About The Position

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as the General Manager, Gramercy Towers Condominium, San Francisco, CA. Who We Are Property Management Professionals LLC. (PMP) is an industry-leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Arizona, Utah, Texas, and Colorado. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms. PMP is one of the fastest-growing management firms in each of our respective submarkets, which provides our team members a unique opportunity to develop and grow their careers. Our people-centric culture attracts and retains the industry’s top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half. To learn more about PMP and our unique company culture, we invite you to visit our social media platforms below: ° Instagram/pmpmanage ° facebook/pmpmanage ° linkedin/company/pmpmanagement Who We’re Looking For PMP is seeking energetic, passionate, personable, and detail-oriented professionals to join our growing team. The ideal candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients. Position Description: PMP’s General Manager is responsible for leading the community, on-site management services, and daily operations of the association. This role blends operational leadership, resident relations, and team coordination to ensure an exceptional living experience for residents and a smooth-running property. The ideal candidate will possess strong leadership and communication skills, a passion for providing extraordinary customer service, and a positive demeanor.

Requirements

4 Year College Degree required.
5-10 Years of experience as an on-site General Manager, or experience in a similar role.
Knowledge of association governing documents, i.e. CC&Rs, Bylaws, Articles of Incorporation.
Understanding of standard property management practices, building and grounds maintenance requirements, personnel management, and budgeting/financial processes.
Extraordinary customer service skills.
Exceptional writing and communication skills.
Proficient in Microsoft Word, Excel, and PowerPoint.
Proficient in reviewing and understanding budgets and financial statements.
Strong organizational skills.
An honest, responsible, optimistic, and enjoyable demeanor.

Nice To Haves

Association industry credentials preferred, i.e. CACM, AMS, CCAM
Experience working with union collective bargaining agreements preferred.
Familiarity with mechanical, electrical, and plumbing systems commonly found in vertical structures.

Responsibilities

Provide extraordinary service to all residents, ensuring PMP’s unique brand of white-glove service.
Serve as the management leader and the primary point of contact for the association Board of Directors.
Oversee the operation and administration of the association in accordance with the management agreement and the association’s governing documents, including but not limited to the CC&Rs, Bylaws, Rules & Regulations, and policies and procedures.
Oversee the strategic direction of the Association and lead the development of the long- and short-term strategies.
Devise long-term improvement and enhancement plans. Oversee the implementation for success.
Maintain accountability with the Board of Directors through advanced planning and effective communication.
Prepare, update, and disseminate the weekly Action Item Tracker to the Board of Directors.
Ensure PMP’s management tools are being effectively utilized by the on-site team, including PMP Gateway, our online portal, email and text message communications, the community calendar, the action item tracker, and the work order/service request report.
Prepare annual operating budgets and manage expenses within cost projections.
Review and apply GL code to invoices for timely and accurate financial recording.
Review monthly financial reports and work with the association’s Property Accountant to prepare financial summaries to include in monthly Board Packages.
Prepare the Board for upcoming Board Meetings with timely delivery of meeting Board Packages.
Set up, attend, and facilitate Board Meetings per PMP standards.
Assist Board of Directors/Architectural Review Committee with the architectural review process and/or routine inspections as necessary.
Work with general contractors and vendors on large-scale repair and maintenance projects to ensure project scope, milestones, and expenses meet expectations
Coordinate and/or oversee the inspection of building facilities and/or common area components and arrange appropriate follow-up actions with the respective vendors as required.
Ensure a preventive maintenance plan for the building components is active for tracking, compliance, and to ensure the prolonged condition of the building's mechanical, electrical, and plumbing assets.
Conduct walks/inspections of the community no less than twice monthly, meeting with vendors and ensuring compliance with association contracts.
Schedule regular complimentary Board Member training as part of PMP’s DR. HOA Board Member training platform.
Schedule regular complimentary resident training on PMP Gateway, our user-friendly online portal.
Drive resident outreach programs to build and foster community.
Proactively bring value-added ideas and suggestions to the Board of Directors regarding ways to reduce costs, improve services, or streamline operations.
Working with PMP’s Compliance Team to ensure association insurance policies are adequate, active, and that the association is complying with all local laws, Texas civil codes, and professional codes.
Acting as a liaison between the association and local/state municipalities.
Other duties as assigned by the Board or PMP leadership.