General Manager

VASA FITNESS•Crystal Lake, IL

3d•$60,000 - $71,000•Onsite

About The Position

The General Manager is engaging, upbeat, diligent, organized and knows how to drive their club toward results. The ideal candidate has a take-charge personality and a reputation for getting things done. As a General Manager, you will direct operations and sales at your VASA location. Your job will involve building a team of results-driven, culture-based club leads. You will wake up every day with a clean slate and the opportunity to win again.

Requirements

Bachelor's Degree preferred
High School Diploma or GED required
CPR Certified within the first 30 days of employement
2-4 years of progressive management experience supervising 1-10 employees
2-4 years of broad retail/hospitality/service industry experience
Comparable management experience preferred
Prior experience in one or more club departments
Operations management and sales experience
Financial planning and knowledge of P&L statements
Ability to work at a fast pace while prioritizing and multi-tasking effectively
Proficiency in sales, marketing and operations plans
Leading a team
Ability to work in the club office; move about club floors and rooms.
Create, review, and revise club paperwork to communicate with employees, members, and the public.
Travel, must be able to travel by car and airplane up to 10% of the time
Ability to communicate telephonically with internal and external members
Ability to access and operate company computer systems including: prepare documents, enter data into computer system, read reports from a computer data base or email system
Ability to lift up to 45 lbs.

Nice To Haves

Knowledge of fitness industry preferred

Responsibilities

Responsible for managing the pace, financial performance, and consistency in the club.
Drive operational goals, objectives, and priorities for Lead roles and responsible for attainment of Club financial results (e.g. member growth, revenue, club operating profit, fitness revenue, labor, employee turnover and member retention).
Responsible for the hiring and development of the club team with particular emphasis on lead positions (MEL, PTL, GFSTL & CCTL)
Responsible for the performance management of team members to maintain consistent company standards and financial results.
Responsible for communicating, upholding and leading by example to deliver the "House of VASA" approach, purpose, and foundation.
Manage a clean, friendly, and well maintained club.
Ensure that all team members create and maintain our "UPLIFT" culture in the club.
Provide consistent accountability for direct reports through training, coaching, conducting planning sessions and performance reviews.
Recognize good performance and also take corrective action when necessary.
Hold Leads accountable for driving and delivering results.
Control club labor on a weekly basis to meet budget expectations.
Recruit, interview and hire Leads, and participate in final interviews for all club positions.
Participate in distirct progression planning, and talent review process with peer general managers.
Develop direct reports by communicating priorities and encouraging the team to achieve results, through significant face-time and coaching.
Provide direction to Leads to deliver on performance goals and implementation of corporate and district initiatives.
Monitor club facilities to ensure execution of our purpose, and adherence to company programs and initiatives.
Offer feedback and direction to Leads and team members.
Communicate and execute sales and pricing promotions with Leads.
Resolve escalated member concerns, that are outside the authority of Leads to solve.
Provide resources and direction to ensure that company policies and procedures, including loss prevention, employment and HR policies are enforced.
Monitor and control retail inventory within the club to drive REVIVE profitability.
Provide direction to the Leads to proactively develop thorough business plans. Ensure that the plans are executed with reoccurring performance checkpoints (see management section).
Establish priorities and goals for member acquisition and retention.
Identify, plan, and execute club improvements.
Facilitate club meetings to ensure alignment with company goals and objectives.
Utilize GM checklist to drive daily deliverables.
Communicate, lead by example, and motivate your team to understand, and develop passion toward the brand, values, and strategy (House of VASA.)
Be consistently visible within the club and set the example for providing member satisfaction, and team member engagement.
Create an inspiring environment for Leads to bring the House of VASA to life.
Ensure that VASA values are embedded in the management and personnel within the club.
Work collaboratively and build relationships with district support team members and corporate departments (HR, Safety, Loss Prevention, Payroll, Accounting, Operations, IT, etc) to support company directives and initiatives.
Coaching to drive results
Provide feedback and create a culture of accountability