General Manager

Three Notch'd Brewing Company, LLC • Roanoke, VA

7h

About The Position

The Roanoke GM is responsible for all operations of the Three Notch’d Roanoke Craft Brewery and Kitchen, and works closely with finance, marketing and events staff. The General Manager will supervise all employees working in the restaurant, manage and coordinate inventory, execute a variety of events throughout the year, and assist in the strategic planning and budgeting for the restaurant.

Requirements

• Experience managing a restaurant or bar for at least 5 years
• High School Diploma or GED
• A passion for craft beer.
• Very strong organizational skills.
• Strong communication, interpersonal, and teambuilding skills.
• Proven problem-solving skills.
• Self-starter, proactive, open-minded, positive approach.
• Ability to successfully motivate and coach others.
• Highly effective multi-tasker.
• Competent in using Microsoft Office, including Word, Excel, PowerPoint and OneNote

Nice To Haves

• Previous brewery or craft beer experience
• A Bachelor’s degree in Marketing, Hospitality, Brewing or related discipline

Responsibilities

• Manages all employees in coordination with Front of House and Back of House supervisors.
• Conducts hiring, training, development, and performance management of all team members.
• Oversees operations to ensure quality and consistency in customer service, menu design, and bar program.
• Oversees the cleanliness and maintenance of the property, procures vendors or contractors as needed to maintain the property and keep it in good order.
• Focus on developing and implement best in class bar program centered around Three Notch’d beer, distilled products and craft cocktails.
• Oversees operations to ensure quality, consistency, and menu design for local region.
• Drive achievement of company objectives in sales and service; evaluate the market and identify areas of opportunity and refinement; explore opportunities to add value to business operations.
• Oversee Cost Control and profitability of the restaurant: Report weekly to VP of Retail Operations.
• POS System knowledge, maintenance, upgrades, troubleshooting.
• Manage all hiring, training and development of team members.
• Train staff to raise the bar on educating the customer as well as upselling techniques.
• Create and implement Operational Best Practices and ensure they are administered properly and adhered to by your staff.
• Proactively research, develop and implement innovative operational plans to always improve the “customer experience” while maintaining best-in-class efficiencies.
• Help develop relations with local suppliers as it pertains to the bar program to establish craft enhanced cocktails and experiences.
• Maintain oversight and compliance for all health, sanitation, liquor, safety and facility matters.
• Regularly represent Three Notch’d in the community by participating in local and regional events. Assist in booking and executing special events and partnerships.
• Partners with Marketing to provide content on social media accounts as it pertains to the restaurant and guest experiences to highlight upcoming events, respond to customer reviews.
• Communicating beer and merchandise needs for inventory.
• Completing weekly and monthly inventory tasks for production team.
• Working with the Events Manager for all special events hosted in the Roanoke location while keeping a calendar of booked events.
• Ability to move kegs and operate a hand truck.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED