General Manager-Hilton Garden Inn Mt. Laurel, NJ
About The Position
Hilton Garden Inn Mt. Laurel General Manager (Union Hotel) Location: Mt. Laurel, New Jersey Employment Type: Full-Time | On-Site Reports To: Regional Vice President / Corporate Operations Position Summary The General Manager (GM) is responsible for the overall leadership, operational excellence, financial performance, and guest satisfaction of the Hilton Garden Inn Mt. Laurel. This is a union hotel , and the GM must demonstrate strong labor relations experience, contract compliance, and effective collaboration with union representatives while maintaining brand standards and profitability. Key Responsibilities Operational Leadership Lead all hotel operations including Front Office, Housekeeping, Engineering, Food & Beverage, and Sales. Ensure full compliance with Hilton brand standards , SOPs, and QA requirements. Maintain high guest satisfaction scores and promptly resolve escalated guest concerns. Ensure property safety, cleanliness, and preventive maintenance standards are consistently met. Union & Labor Relations Administer and enforce the Collective Bargaining Agreement (CBA) fairly and consistently. Serve as the primary on-site management representative in union matters. Collaborate with Corporate HR on grievances, investigations, discipline, and contract interpretation. Ensure proper documentation, progressive discipline, and just-cause standards. Maintain respectful, professional relationships with union leadership and employees. Financial & Business Management Prepare and manage annual budgets, forecasts, and labor controls. Drive revenue through collaboration with Sales and Revenue Management. Control expenses, manage payroll efficiently within union guidelines, and improve GOP. Analyze P&L statements and implement corrective action plans as needed. People Leadership & Compliance Recruit, train, coach, and develop department heads and management staff. Ensure compliance with New Jersey labor laws , wage and hour regulations, and safety standards. Foster a positive, inclusive, and accountable workplace culture. Conduct performance evaluations and support leadership development. Sales, Marketing & Community Presence Support group, corporate, and local business development initiatives. Represent the hotel professionally within the local community and business networks. Partner with ownership and corporate teams to execute strategic initiatives. Qualifications & Experience Minimum 5–7 years of hotel management experience; union hotel experience required . Prior experience as a General Manager or strong Assistant GM / Director of Operations background. Strong working knowledge of union contracts, labor relations, and employee relations . Proven financial acumen with budgeting, forecasting, and labor management. Familiarity with Hilton systems and standards preferred. Excellent leadership, communication, and conflict-resolution skills. Education Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred (or equivalent experience). Work Environment & Expectations On-site presence required; flexibility to work evenings, weekends, and holidays as business needs dictate. Ability to lead in a fast-paced, unionized hospitality environment.
Requirements
- Minimum 5–7 years of hotel management experience; union hotel experience required
- Prior experience as a General Manager or strong Assistant GM / Director of Operations background.
- Strong working knowledge of union contracts, labor relations, and employee relations
- Proven financial acumen with budgeting, forecasting, and labor management.
- Excellent leadership, communication, and conflict-resolution skills.
Nice To Haves
- Familiarity with Hilton systems and standards preferred.
- Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred (or equivalent experience).
Responsibilities
- Lead all hotel operations including Front Office, Housekeeping, Engineering, Food & Beverage, and Sales.
- Ensure full compliance with Hilton brand standards, SOPs, and QA requirements.
- Maintain high guest satisfaction scores and promptly resolve escalated guest concerns.
- Ensure property safety, cleanliness, and preventive maintenance standards are consistently met.
- Administer and enforce the Collective Bargaining Agreement (CBA) fairly and consistently.
- Serve as the primary on-site management representative in union matters.
- Collaborate with Corporate HR on grievances, investigations, discipline, and contract interpretation.
- Ensure proper documentation, progressive discipline, and just-cause standards.
- Maintain respectful, professional relationships with union leadership and employees.
- Prepare and manage annual budgets, forecasts, and labor controls.
- Drive revenue through collaboration with Sales and Revenue Management.
- Control expenses, manage payroll efficiently within union guidelines, and improve GOP.
- Analyze P&L statements and implement corrective action plans as needed.
- Recruit, train, coach, and develop department heads and management staff.
- Ensure compliance with New Jersey labor laws, wage and hour regulations, and safety standards.
- Foster a positive, inclusive, and accountable workplace culture.
- Conduct performance evaluations and support leadership development.
- Support group, corporate, and local business development initiatives.
- Represent the hotel professionally within the local community and business networks.
- Partner with ownership and corporate teams to execute strategic initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
