GENERAL MANAGER - CANTONI SHOWROOM

Cantoni, LLC•Farmers Branch, TX

13d

About The Position

Cantoni is seeking an accomplished, performance-driven General Manager to lead one of its flagship luxury design showrooms. This individual will have full profit and loss ownership, overseeing every dimension of showroom success—sales, talent, operations, and client experience. The ideal candidate is a strategic, entrepreneurial leader with deep experience in premium or luxury retail environments. They must bring a refined eye for design, a disciplined commercial mindset, and a leadership style that commands excellence through clarity, accountability, and inspiration. At Cantoni, the showroom is more than a place to shop—it is an immersive brand experience. As General Manager, you will be responsible for transforming that experience into sustainable, measurable business performance.

Requirements

Minimum of 5 years of senior leadership experience in a premium or luxury retail, showroom, or design business
Proven success managing P&L, building high-performing sales teams, and delivering consistent financial results
Experience in high-touch customer service environments with complex sales cycles
Strong business acumen, analytical capability, and the ability to translate vision into execution
Exceptional communication and interpersonal skills across clients, team members, and cross-functional partners
Digital fluency, including CRM platforms and showroom sales technology
Highly accountable and goal-oriented, with a strong sense of ownership and urgency
Sophisticated, service-minded, and confident in high-end client-facing environments
Disciplined operator who also values design excellence and creative presentation
Team leader who inspires trust, demands performance, and leads by example
Actively engaged in professional communities and understands the power of local influence and relationship building

Responsibilities

P&L Ownership
Drive top-line revenue growth while protecting gross margin and managing SG&A with precision
Lead weekly business reviews, monthly financial performance meetings, and rolling 90-day plans
Maintain full accountability for all financial and operational KPIs
Sales Strategy & Execution
Champion a high-performance sales culture focused on pipeline development, lead conversion, and revenue growth
Use data to coach performance, identify opportunity gaps, and ensure individual accountability across the team
Ensure team proficiency in CRM tools, design visualization platforms, and selling systems
Client Experience Leadership
Establish and maintain the highest standards of white-glove client service across all touchpoints—from first interaction through installation and aftercare
Resolve escalations swiftly and professionally, reinforcing client trust and brand loyalty
Create a post-sale strategy that builds client lifetime value through repeat business and referrals
Talent Recruitment & Development
Attract, onboard, and retain best-in-class design and showroom talent
Build and coach a team of $1M–$3M+ individual producers
Lead structured one-on-ones, talent reviews, and growth plans aligned with clear performance expectations
Operational Excellence
Maintain floor readiness and showroom presentation to Cantoni’s highest visual standards
Ensure process accuracy across ticketing, inventory, delivery coordination, and logistics
Partner with centralized operations teams while taking full ownership of local execution
Market Engagement & Business Development
Build deep relationships with architects, developers, designers, and luxury realtors to proactively identify project opportunities
Be a visible leader within the local design and real estate community
Monitor new construction, renovation activity, and market movements to secure first-access client engagements