General Manager - Apex

Hand & Stone•Apex, NC

40d

About The Position

Hand & Stone Massage and Facial Spa Apex located at 1431 Kelly Rd, Apex, NC 27502 is looking for a strong, results-focused leader. Our ideal candidate has 3 - 5 years of leadership experience, has proven success driving performance and sales results, is a responsible individual with exceptional communication skills, and has passion for building a positive culture. We are looking for someone interested in a long-term role with tremendous opportunity for professional growth. Prior spa industry experience or membership-driven sales experience is a plus. Our goal is to provide our valued members and guests with a world-class experience, and our General Managers are a critical link in ensuring that our clients' experience in our spa is nothing short of exceptional! Our GM's set the tone for the spa, coach and train the team to excellence, drive sales performance, and grow the business. As a General Manager, you will Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management Oversee and manage daily operations of the Spa Manage and drive spa sales performance Recruit, hire, and develop talented spa professionals Train, monitor, and coach performance Membership education and sales - including sales goals and incentives Passionately promote products and services Communicate with Service Provider team and maximize appointment book Find opportunities for grassroots marketing and local community connections Administrative duties including reporting, P&L analysis, payroll, cash handling, inventory and ordering, etc.

Requirements

Proven passion for communicating with people
Capability to work flexible hours including nights, weekends and holidays
Ability to occasionally travel for training sessions, conferences, meetings with clients, or other business-related activities
Excellent verbal and written communication skills
A fast learner, with a positive attitude
Comfortable in a fast-paced, high-volume environment.
A strong team player with the ability to work independently under minimal supervision
Exceptional organizational skills, including attention to detail and multitasking
Critical thinking skills, including customer conflict resolution

Nice To Haves

Prior spa industry experience or membership-driven sales experience
Computer proficiency; knowledge of retail/appointment booking computer systems

Responsibilities

Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
Oversee and manage daily operations of the Spa
Manage and drive spa sales performance
Recruit, hire, and develop talented spa professionals
Train, monitor, and coach performance
Membership education and sales - including sales goals and incentives
Passionately promote products and services
Communicate with Service Provider team and maximize appointment book
Find opportunities for grassroots marketing and local community connections
Administrative duties including reporting, P&L analysis, payroll, cash handling, inventory and ordering, etc.