General Manager

Peregrine Hospitality•Los Gatos, CA

1d•Onsite

About The Position

The General Manager (GM) is responsible for the overall leadership, strategic direction, and day-to-day operations of the hotel. This role ensures exceptional guest experiences, strong financial performance, engaged team members, and full compliance with brand standards, company policies, and applicable laws. The GM serves as the culture carrier of the property and is ultimately accountable for results.

Requirements

Bachelor’s degree in Hospitality Management, Business Administration, or a related field (or equivalent experience)
Minimum of 3-5 years of progressive leadership experience in hospitality, operations, or a similar service-driven environment
Proven experience leading multi-department operations
Strong financial acumen, including budgeting, forecasting, and labor management
Excellent leadership, communication, and problem-solving skills
Ability to make sound decisions in a fast-paced, high-expectation environment
Experience with compliance, safety, and regulatory requirements

Responsibilities

Adhere to the company’s Service culture – 4 Keys to creating guests for life.
Participate in all hotel required meetings and trainings.
Provide overall leadership and accountability for hotel operations, financial performance, guest satisfaction, and team engagement
Lead, develop, and retain department leaders while fostering a positive, service-driven culture
Oversee daily operations across all departments to ensure brand standards, SOPs, and service expectations are consistently met
Drive financial results through effective budgeting, labor management, revenue optimization, and cost controls
Ensure exceptional guest experiences by monitoring satisfaction scores and resolving guest concerns promptly and professionally
Support sales, marketing, and revenue strategies to maximize occupancy, ADR, and market share
Ensure compliance with all employment laws, safety regulations, brand standards, and company policies
Protect and enhance the hotel asset through preventive maintenance, capital planning, and safety oversight
Analyze operational and financial data to identify trends, risks, and improvement opportunities
Represent the hotel professionally with ownership, brand partners, guests, and the local community
Maintain compliance with hotel policies, standards and regulations to ensure safe and efficient operation of the hotel.
Abide by all hotel policies and safety rules.
Perform other duties as requested by management.