General Manager – Seacoast New Hampshire Location

Heritage Home Service•Hampton, NH

About The Position

The General Manager (GM) is responsible for leading the daily operations, performance, and strategic direction of a residential home services company specializing in HVAC, plumbing, and electrical solutions. We are seeking a leader who embodies our core values—Always Pursue Better, Treat People Right, and Do Things Well. This individual will champion these values across teams and customer interactions while driving operational excellence, delivering exceptional service, and ensuring the long-term success and growth of the business.

Requirements

5+ years of leadership experience in residential home services (HVAC, plumbing, electrical, or related trades)
Strong understanding of field operations, service dispatch, and technician workflows
Demonstrated ability to manage P&L and drive business performance
Excellent leadership, communication, and problem‑solving skills
Proven experience improving operational efficiency and customer satisfaction
Experience leading multiple service lines simultaneously
Knowledge of home service CRM/ERP platforms (ServiceTitan)

Nice To Haves

Trade licenses or certifications (EPA, Master Plumber/Electrician) are a plus but not required

Responsibilities

Lead, mentor, and develop department managers and field/service teams across HVAC, plumbing, and electrical divisions
Build a strong performance-driven culture focused on accountability, customer service, and safety
Oversee recruiting, hiring, training, and retention strategies to ensure adequate staffing for seasonal demands
Ensure efficient scheduling, dispatching, and completion of services to maximize productivity and profitability
Maintain compliance with industry regulations, safety standards, permits, and licensing requirements
Implement and refine operational processes, technician workflows, and quality control measures
Own the P&L for the business; monitor KPIs including revenue, margins, job costing, customer satisfaction, and technician efficiency
Develop and execute annual budgets, growth plans, and financial forecasts.
Identify opportunities to improve profitability through pricing strategy, cost management, and operational improvements
Foster a customer-first culture and ensure consistent delivery of 5-star service
Address escalated customer issues and maintain strong customer satisfaction and retention
Oversee the implementation of service agreements and membership programs to drive recurring revenue
Collaborate with sales and marketing teams to support lead generation, promotional campaigns, and conversion optimization
Ensure technicians and comfort advisors follow sales best practices and offer solutions that meet customer needs
Review sales performance metrics and coach teams to improve close rates and average ticket values
Develop and execute long-term strategies for market expansion, service line growth, and operational scalability
Evaluate and introduce new technologies, tools, and processes to increase efficiency and customer satisfaction
Manage vendor relationships and oversee inventory procurement and cost control