General Manager

Marriott•Bloomington, MN

8h•$75,000 - $95,000

About The Position

The General Manager (GM) is responsible for the overall leadership, performance, and daily operation of the hotel. This role ensures full compliance with Marriott brand standards while driving financial success, operational efficiency, and exceptional guest experiences. The GM sets the tone for the hotel’s culture, leads the management team, and ensures all departments operate in alignment with company expectations and brand requirements. The GM oversees all hotel operations including Front Office, Housekeeping, Maintenance, and Breakfast operations. This includes ensuring that all departments are properly staffed, trained, and executing their responsibilities consistently. The GM is accountable for maintaining a clean, safe, and well-maintained property through daily walkthroughs, routine inspections, and adherence to all health, safety, and brand standards. The GM serves as the primary leader for all human resources functions at the property, including hiring, onboarding, training, coaching, performance management, and when necessary, disciplinary action or termination. The GM is responsible for maintaining complete and compliant employee records, ensuring all team members complete required training, and fostering a positive, respectful, and accountable workplace culture. Financial performance is a key responsibility of the GM. This includes managing the hotel’s profit and loss statement, controlling labor and expenses, developing and monitoring budgets and forecasts, and identifying opportunities to improve profitability. The GM works closely with accounting and ownership to ensure accurate reporting, timely invoice processing, and overall financial accountability. The GM is responsible for executing revenue strategies to maximize occupancy, average daily rate (ADR), and revenue per available room (RevPAR). This includes monitoring market trends, adjusting pricing strategies, supporting group business, and driving front desk upselling efforts. The GM collaborates with revenue management and sales support, including any third-party or remote sales partners, to align strategies and achieve revenue goals. Guest experience is a top priority. The GM ensures that all guest interactions meet Marriott standards and that service delivery is consistent and professional. The GM monitors guest feedback across all platforms, ensures timely responses to concerns, and implements action plans to improve guest satisfaction scores. The GM leads by example and empowers team members to resolve guest issues effectively. The GM ensures proper use and compliance with all required systems and technology platforms. This includes ensuring that all team members are trained on property systems and that all reporting and operational tools are used accurately and consistently. Safety and compliance are critical responsibilities. The GM ensures all safety programs, emergency procedures, and regulatory requirements are followed. This includes maintaining documentation, conducting training, and ensuring the property is prepared for all inspections, including brand quality assurance audits. The GM is responsible for holding department leaders accountable for their performance, including operational execution, labor management, guest satisfaction, and compliance with brand standards. Regular performance reviews are conducted, and continuous improvement is expected across all areas of the operation. This role requires strong leadership, financial acumen, operational discipline, and a commitment to delivering consistent results while maintaining a high standard of guest service and team engagement. The General Manager must possess strong leadership, operational expertise, and financial acumen to successfully lead a select-service hotel in alignment with Marriott brand standards. The ideal candidate will have a minimum of five (5) years of hotel management experience, including at least two (2) years in a General Manager or Assistant General Manager role. Prior experience with Marriott-branded hotels or similar select-service brands is strongly preferred. A strong understanding of hotel financials is required, including experience managing profit and loss statements, budgeting, forecasting, labor control, and expense management. The candidate must be able to analyze performance metrics such as occupancy, ADR, and RevPAR and make strategic decisions based on data. The General Manager must demonstrate proven leadership skills, including the ability to hire, train, develop, and retain a high-performing team. Experience in handling employee relations, performance management, and compliance with employment laws is required. The candidate must have a solid understanding of hotel operations across all departments, including Front Office, Housekeeping, Maintenance, and Food & Beverage or breakfast service. The ability to manage multiple departments while maintaining operational consistency and efficiency is essential. Experience with hotel systems and technology platforms is required. Familiarity with Marriott systems, property management systems (PMS), and operational tools is highly preferred. The candidate must be comfortable using technology for reporting, communication, and daily operations. Strong communication skills are required, both verbal and written, with the ability to effectively interact with employees, guests, ownership, and vendors. The candidate must demonstrate professionalism, problem-solving ability, and sound decision-making skills in a fast-paced environment. The General Manager must be highly organized, detail-oriented, and capable of managing multiple priorities while maintaining a high level of accountability and follow-through. A commitment to guest service excellence is required, with the ability to lead by example and ensure all team members deliver a consistent and positive guest experience aligned with Marriott standards. The candidate must be flexible and available to work varied schedules, including evenings, weekends, and holidays, as required by the needs of the business. A bachelor’s degree in hospitality management, business administration, or a related field is required. Benefits include medical eligibility for an annual performance-based bonus tied to financial results, guest satisfaction, and overall hotel performance. $75,000 – $95,000 The salary range for this position is $75,000 to $95,000 annually. This company is an equal opportunity employer. frnch1

Requirements

Minimum of five (5) years of hotel management experience, including at least two (2) years in a General Manager or Assistant General Manager role.
Strong understanding of hotel financials is required, including experience managing profit and loss statements, budgeting, forecasting, labor control, and expense management.
Demonstrate proven leadership skills, including the ability to hire, train, develop, and retain a high-performing team. Experience in handling employee relations, performance management, and compliance with employment laws is required.
Solid understanding of hotel operations across all departments, including Front Office, Housekeeping, Maintenance, and Food & Beverage or breakfast service.
Experience with hotel systems and technology platforms is required.
Strong communication skills are required, both verbal and written, with the ability to effectively interact with employees, guests, ownership, and vendors.
Highly organized, detail-oriented, and capable of managing multiple priorities while maintaining a high level of accountability and follow-through.
Commitment to guest service excellence is required, with the ability to lead by example and ensure all team members deliver a consistent and positive guest experience aligned with Marriott standards.
Flexible and available to work varied schedules, including evenings, weekends, and holidays, as required by the needs of the business.
Bachelor’s degree in hospitality management, business administration, or a related field is required.

Nice To Haves

Prior experience with Marriott-branded hotels or similar select-service brands is strongly preferred.
Familiarity with Marriott systems, property management systems (PMS), and operational tools is highly preferred.

Responsibilities

Oversee all hotel operations including Front Office, Housekeeping, Maintenance, and Breakfast operations.
Maintain a clean, safe, and well-maintained property through daily walkthroughs, routine inspections, and adherence to all health, safety, and brand standards.
Serve as the primary leader for all human resources functions at the property, including hiring, onboarding, training, coaching, performance management, and when necessary, disciplinary action or termination.
Maintain complete and compliant employee records, ensuring all team members complete required training, and fostering a positive, respectful, and accountable workplace culture.
Manage the hotel’s profit and loss statement, controlling labor and expenses, developing and monitoring budgets and forecasts, and identifying opportunities to improve profitability.
Execute revenue strategies to maximize occupancy, average daily rate (ADR), and revenue per available room (RevPAR).
Monitor market trends, adjusting pricing strategies, supporting group business, and driving front desk upselling efforts.
Monitor guest feedback across all platforms, ensures timely responses to concerns, and implements action plans to improve guest satisfaction scores.
Ensure proper use and compliance with all required systems and technology platforms.
Ensure all safety programs, emergency procedures, and regulatory requirements are followed.
Hold department leaders accountable for their performance, including operational execution, labor management, guest satisfaction, and compliance with brand standards.