General Manager

CRC Management Co LLC•Lawrence, MA

3d•$48,000 - $50,000•Onsite

About The Position

Join Our Success Story: Results-Driven General Manager to Lead & Drive Revenue! Position Summary: We’re seeking a dynamic, hands-on General Manager to lead a high-volume, customer-focused service location that operates 24/7. This is a high-impact role with a significant degree of autonomy, ideal for a proactive leader with a strong background in hospitality or hotel management. As General Manager, you’re not just running a laundromat—you’re leading a high-performance business with unlimited potential. This role is for self-driven, entrepreneurial leaders who find solutions, drive profit, and deliver an exceptional experience for the customers and employees.

Requirements

Bilingual in English and Spanish
Proven experience leading teams, hiring, onboarding, and developing staff
Comfortable serving as the face of the business within the local community
Strong operational focus with attention to customer experience, cleanliness standards, and service quality
Confident managing scheduling, labor, daily sales, and performance metrics
Proven Leadership Experience – 2+ years in retail, service, or operational management.
Strong Business Acumen – Experience managing budgets, driving revenue, and controlling costs.
Technical Skills: Comfortable using software such as Microsoft Office, Google Suite, and other tools for performance tracking and reporting.
Maintenance Skills – You are committed to rolling your sleeves up to be hands on and committed to operations and maintenance needs.
Excellent Communication Skills – You know how to motivate teams and serve customers.
Entrepreneurial Mindset – You thrive on ownership and results.
Physically Capable – Able to stand for long periods and lift up to 35 lbs.
Flexible Schedule – Ability to work evenings and weekends as needed.

Nice To Haves

Bilingual: A plus!

Responsibilities

Deliver Outstanding Customer Service – Develop your team to be the face of Clean Rite Center and ensure a seamless experience while leading by example.
Maximize Wash-and-Fold Revenue – Implement strategies to grow high-margin services and increase store profitability.
Drive Store Profitability – Find new revenue streams, including vending and other services, while controlling cost and supplies, ensuring the stories operating at maximum efficiency.
Maintain Store Excellence – Keep the store clean, safe, and operating at peak efficiency while driving customer service and social media reviews.
Lead & Develop Your Team – Recruit, train, and motivate a top-performing staff.
Monitor Financial & Performance Metrics – Track KPIs, revenue targets, and customer satisfaction scores to optimize performance.
Participate in Incentives – Earn bonuses based on store success.