General Manager - Larchmont

Go Get Em Tiger • Los Angeles, CA

38d • $75,000 - $75,000 • Onsite

About The Position

The General Manager (GM) is accountable for the success of a single high-volume GGET Coffee Shop. The GM is goaled with leading their assigned Coffee Shop to year-over-year growth in their gross receipts while managing costs by keeping appropriate inventory, limiting waste, and building effective schedules. They recruit and motivate high-performing teams by leading with empathy and regularly pulling feedback, while ensuring continued learning and development. The GM leads the Cafe Team, Kitchen Team, Shift Lead and Assistant Cafe Lead. They actively grow their bench of future leaders by instilling accountability and demonstrating resourcefulness. A GM will be expected to spend at least half of their working hours doing the management work that will build their team and their business (training, coaching, local marketing, systems building and implementation). The rest of their time will be spent working the Coffee Shop floor during critical, high-leverage shifts. The GM must maintain availability to work both weekend days and occasionally holidays. Must have reliable transportation to work and for work-related errands.

Requirements

• Demonstrate a complete understanding of G&B/Go Get Em Tiger values and standards, including the 10 Principles of Service, as outlined in the company training documents
• Foster an inspiring, team-first atmosphere for all employees (FOH and BOH), ensuring that they are all working in service of the same goal: delivering great products with exceptional hospitality
• Effectively delegates tasks, involving senior team members in the inner workings of shop operations and management
• Hold the team accountable to meeting the high standard of GGET team performance
• Build long-term customer loyalty
• Create and perpetually improves systems that are universally applicable in the store and can be implemented with ease
• Maintains a safe environment for all employees and customers
• Must posses a food safety manager certification or be willing to attain one within the first 30 days of employment
• Availability for both weekend days and overall schedule availability
• Must be able to provide reliable transportation to/from work and for work-related errands
• Must be proficient with Email, Google Drive, Slack and Microsoft Office
• Minimum of two years of proven management success in a high-volume and/or quality driven food service environment is a must

Nice To Haves

• Previous work experience in a high-volume specialty coffee setting is a plus
• Experience managing diverse teams
• Experience with retail/food service financial reporting and P&L management

Responsibilities

• Recruit and motivate an excellent team
• Oversee recruiting and new hire onboarding
• Plan trainings and development for the team
• Implement regular employee check ins to provide and pull feedback
• Perform disciplinary actions when necessary
• Build your bench and develop a team of excellent leaders, baristas, and cooks
• Achieve the desired financial results
• Lead local marketing efforts to grow guest traffic through community outreach, events, and ambassadorship
• Pull relevant data related to labor management and ordering to ensure that controllable costs are effectively managed within budget
• Write effective schedules and approve timesheets
• Effectively manage pars and end of period inventory
• Keep products in stock and maintain your operating hours and online ordering uptime
• Foster a safe and clean cafe environment for guests and employees
• Maintain a coffee shop environment where the safety of team members and guests is prioritized
• Seek out and eliminate sources of discomfort for our guests
• Maintain an “A” rating with the LA County Department of Public Health
• Regularly walk the shop to experience the shop from the guest’s perspective
• Manage R&M budget and ensure that equipment is used properly and kept in good repair
• Attend regular management meetings
• Give clear and direct feedback to staff in accordance with GGET feedback training guidelines, both in real time and during structured feedback settings
• Execute all cafe roles (FOH & BOH) at the same high standard we expect of our team members
• Address common facilities maintenance issues autonomously and escalates any unique or special issues appropriately
• Organize shop-specific events and programming
• Works with team to maintain inventory to ensure availability of all our offerings and products
• Find inventive ways to increase revenue

Benefits

• We offer competitive salaries and (for this position) structured incentive compensation
• We offer company-sponsored medical benefits through Kaiser Permanente for both yourself and your dependents
• Additional vision and dental benefits
• We offer a 401k plan with company matching funds
• Free drinks, one free bag of coffee per week, and discounts on all food and merch
• We are a growing company rooted in the LA area
• We have a proven track record of promoting from within
• We are a team full of passionate people who love what we do

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed