General Manager

Leslie's Pool Supplies•Tucson, AZ

1d•Onsite

About The Position

Founded in 1963, Leslie's is the largest and most trusted direct-to-consumer brand in the U.S. pool and spa care industry. They serve the aftermarket needs of residential and professional consumers with an extensive and largely exclusive assortment of essential pool and spa care products. Leslie's operates an integrated ecosystem of 900+ retail locations, backyard service and repair, a robust digital platform, and manufacturing and distribution divisions across 35+ states. The General Manager oversees the overall performance of a Leslie’s store, ensuring it meets or exceeds customer service standards, sales goals, profitability targets, operating procedures, and merchandising objectives. This role is responsible for driving sales growth while effectively managing profit margins, payroll, and other controllable expenses. The General Manager ensures the successful execution of all company programs and initiatives while creating a positive, customer-focused store environment. This position is also responsible for recruiting, hiring, training, and developing team members with the right skills and experience. Through strong leadership and personal example, the General Manager sets clear expectations for delivering exceptional customer service and fostering a great place to work.

Requirements

Ability to hire “A Players – Sources, selects, and sells “A Players” to join the company.
Efficiency – Able to produce significant output with minimal wasted effort or supervision.
Organization & Planning – Plans and organizes in an efficient manner.
Industry knowledge – Highly knowledgeable of the business, products and competitors.
Customer service mindset – Understands the customer, is focused on providing superior customer service.
Aggressiveness - Highly productive, and takes a forceful stand without being overly abrasive.
Follow through on commitments - Lives up to verbal and written agreements, regardless of personal cost.
Intelligence – Learns quickly, demonstrates ability to quickly and proficiently understand and absorb new information.
Analytical skills – Able to structure and process qualitative and quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights.
High standards – Expects personal performance and team performance to be nothing short of the best.
Attention to detail – Does not let important details slip through the cracks or derail a project.
Proactivity – Acts without being told what to do. Brings new and visionary ideas to the company.
Ability to develop people - Coaches people in their current roles to improve performance and prepares them for future roles (succession program).
Honesty/integrity – Does not cut corners ethically. Earns trust and maintains confidences. Does what is right, not just what is politically expedient. Speaks plainly and truthfully.
Creativity/innovation – Generates new and innovative approaches to problems.
Positive attitude/enthusiasm – Exhibits passion and excitement over work. Has a can do attitude.
Work ethic – Possesses a strong willingness to work hard and long hours to get the job done. Has a track record of working hard.
Communication – Speaks and writes clearly, articulately and diplomatically without being overly verbose or talkative.
Teamwork – Reaches out to appropriate divisions heads and cooperates with corporate team members to establish an overall collaborative working relationship.
Flexibility/adaptability – Adjusts quickly to changing priorities. Copes effectively with complexity and change.
Successful completion of all training modules inclusive of GMIT and Talent Platform training.
Ability to achieve placement in the succession program.
Excellent communication skills, and proficiency with computers.

Responsibilities

Oversee the overall performance of a Leslie’s store, ensuring it meets or exceeds customer service standards, sales goals, profitability targets, operating procedures, and merchandising objectives.
Drive sales growth while effectively managing profit margins, payroll, and other controllable expenses.
Ensure the successful execution of all company programs and initiatives.
Create a positive, customer-focused store environment.
Recruit, hire, train, and develop team members with the right skills and experience.
Set clear expectations for delivering exceptional customer service and fostering a great place to work.
Meet or exceed sales budget.
Meet or exceed EBITDA/SOC goal.
Meet or exceed labor rate goal.
Achieve shrink percent of .4% or better.
Meet or exceed gross margin budget for the fiscal year.
Meet or exceed APC goal.
Drive customer count increase over last year.
Meet or exceed Mystery Shop goal of 95%.