General Manager

Marriott•Madison, GA

24d•$55,000 - $65,000•Onsite

About The Position

The General Manager is responsible for overseeing all aspects of hotel operations, ensuring exceptional guest experiences, driving financial performance, and maintaining brand standards. This role requires strong leadership, strategic thinking, and operational expertise to manage departments including front office, housekeeping, food & beverage, sales, and maintenance.

Requirements

Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred)
5–10+ years of hotel management experience, with at least 3 years in a leadership role
Strong financial acumen and operational expertise
Excellent leadership, communication, and interpersonal skills
Proven ability to drive revenue growth and improve guest satisfaction scores
Ability to work flexible hours, including weekends and holidays
On-site presence required

Responsibilities

Oversee daily hotel operations to ensure efficiency, quality, and guest satisfaction
Ensure compliance with Marriott brand standards, policies, and procedures
Monitor service delivery and implement improvements as needed
Develop and manage annual budgets, forecasts, and financial plans
Analyze financial performance and implement strategies to maximize revenue and profitability
Control expenses and optimize operational costs
Ensure a high level of guest satisfaction through exceptional service
Address and resolve guest concerns promptly and professionally
Maintain strong guest relations and reputation management
Recruit, train, and mentor department heads and staff
Foster a positive and inclusive work environment
Conduct performance evaluations and support employee development
Collaborate with sales and marketing teams to drive occupancy and revenue
Build relationships with key clients, partners, and the local community
Support marketing initiatives and promotional campaigns
Ensure compliance with health, safety, and legal regulations
Maintain security standards and emergency procedures
Uphold ethical business practices and company values