General Manager

MV Transportation•Lewes, DE

34d

About The Position

If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities MV Transportation is seeking a General Manager who will provide support, leadership and direction to assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures.

Requirements

College degree or equivalent business management experience.
Management experience required, demonstrated ability to manage a project similar in scope and complexity.
The General Manager must have at least three to five (3-5) years of experience in managing fixed-route and ADA paratransit or on-demand service, unionized bus services encompassing at least thirty-five peak-period vehicles.
Must have labor/union(s) negations/expenses expertise.
The General Manager is expected to actively participate in the field/shop management of the transit system.
Must have a full understanding of dispatch, driver recruitment, and safety DOT and FTA compliance.
MS Office, strong analytical skills, strong written and verbal communication skills and high degree of multi-tasking skills.
Additional duties/responsibilities based upon individual contract requirements.

Responsibilities

Adopt a proactive management style, collaborate closely on service quality, operational data, and passenger feedback, and assist as needed.
Effectively manage customer relations through both direct contact and outreach programs.
Identify, select, train and mentor location staff.
Effectively and frequently communicate with location staff and support team members.
Oversee vehicle maintenance plan and ensures fleet availability to meet service requirements.
Oversee safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
Maintain client contact routinely to meet or exceed expectations.
Daily, weekly and monthly review of key operational metrics.
Ensure that all location financial metrics are managed continuously, exceptions are reported and action plans are developed to ensure the location meets it financial, safety and operational expectations.
Implement, promote and adhere to company policies and procedures.
Interact with bridges committee to effectuate positive changes to policies, procedures and programs.
Participate in location(s) labor and employee relations activities.
Provide insight and information to support location(s) contract renewals.
Create and present location(s) annual budget.