General Manager

CLIMB NASHVILLE LLC-posted 3 days ago

Full-time • Manager

Onsite • Nashville, TN

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The General Manager is a leadership role that directly impacts the culture and vibe of the gym(s). The General Manager is responsible for facility oversight including the gyms community, cultural and training development of staff, financial growth, policy implementation, and safety standards enforcement. Essential qualities for the position include a thorough understanding of successfully leading teams, collaboration, problem resolution, follow up, and Climb’s Mission, To be a catalyst for community through personal transformation and vision, Connect People + Movement. Climb is headquartered in Nashville, TN with 5 total locations: Nashville, TN (3), Murfreesboro, TN (1) and Bentonville, AR (1). We value a healthy work/life balance that encourages our General Managers to pursue personal climbing and/ or other physical endeavors while displaying a strong commitment to our mission and vision.

Curate Culture
Emulate a thorough understanding of Climb’s Mission and how it applies to the customer's journey
Dedication to customer service, organization, and risk management daily in an effort to enact Climb’s Vision
Display strong communication and teamwork skills
Ability to develop a cohesive team with high morale
Exceptional work ethic, management skills, and attention to detail
A heightened understanding of the state of the climbing gym industry and a desire to keep Climb at the forefront of the industry’s progression
Comprehensive knowledge of setting processes, equipment, and quality standards
Regularly attend yoga and fitness classes
Maintain a thorough understanding of Climb’s community’s needs and seek connectivity with its members and guests
Dress according to staff attire standards
Staff Management
Alignment of gyms leadership team - Head Indoor Guides and the Head Routesetter
Oversee HIG(s) and other management staff while providing ongoing staff development
Lead recruitment and staff selection
Implementation of new employee orientation and training as well as shadowing of HIG lead trainings
Perform annual compensation and performance review
Monitor pay rates and benefits for staff
Conduct daily staff huddles, biweekly shift leader and leadership meetings inclusive of all departments.
Indirectly manage employee schedules, ensuring balance between mission and margin
Admin
Assist in developing annual budget including income and expenses
Track results to budget and develop action plan for gaps
Monitor Head Indoor Guides KPI’s
Maintain payroll and Paycom platform
Work with Basecamp on company direction, growth, and initiatives
Operations
Assist with execution of specific initiatives
Ensure all initiatives are rolled out according to plan
Manage facility repairs and improvements
Verify policies and manuals are being followed; improvements / challenges require conversation and company wide agreement

3+ year of management experience
Experience implementing and executing corporate strategy
Experience with conflict resolution
Experience with delegation and tracking of tasks

Hold a B.S. in Business Management, Outdoor Recreation or significant relevant education/experience
Hold and maintain current CPR/First Aid certification throughout employment
AMGA certification is a plus

Salaried pay based on experience
Potential for bonus opportunities
Paid time off, professional development opportunities, and sick leave
Climb gym membership and pro shop discounts on food, clothing, and equipment
+1 membership

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