GENERAL MANAGER

Exhibition Hub•Seattle, WA

2h•Onsite

About The Position

Exhibition Hub Holdings, LLC is a curator, producer, and distributor of large-scale exhibitions worldwide, providing “edutainment” experiences with touring exhibitions of animatronic dinosaurs, Titanic artifacts, immersive digital art, and interactive multi-sensory attractions. With over 70 exhibitions globally, they have attracted over 6 million visitors. The General Manager reports to the Director of US Operations and leads a team of salaried, part-time, and temporary staff to deliver best-in-class guest experiences and exceptional customer service. This role involves fostering a culture of exceeding guest expectations while prioritizing safety, employee engagement, and empowerment. The General Manager is responsible for managing the location’s budget and has full P&L responsibility, using a data-driven approach to recommend improvements and drive revenue. They actively seek promotional partnerships with local businesses and serve as the primary contact for local government officials. A key aspect of the role is staff development and growth, ensuring a pipeline of qualified exhibition managers for Exhibition Hub’s expansion plans. The General Manager maintains a consistent presence throughout the venue, inspiring the team through dedication to providing memorable experiences for guests of all ages and backgrounds. The position requires flexible availability, including daytime, evening, weekend, and holiday hours, and suits candidates who thrive in an ever-changing work environment.

Requirements

Must be at least 18 years of age.
At least five years of customer service experience.
At least three years of supervisory or management experience, preferably in a position working with large crowds and/or a busy customer service environment.
Experience engaging and motivating a team in a fast-paced and busy customer service environment.
Budgeting and financial management experience.
Ability to read and understand a P&L and make data-driven recommendations and decisions.
Experience interviewing, hiring, and training staff and conducting performance reviews.
The ability to read, understand, and fluently speak English.
Proficiency with Microsoft or Google Office software.
Physical ability to move throughout the venue and maneuver boxes up to 40 lbs.

Nice To Haves

Retail, leisure, or tourism experience a plus.
Bilingual and multilingual staff are strongly encouraged to apply.
Fluency in American Sign Language (ASL) is a plus!
Public speaking experience preferred.
Experience with ticketing and POS systems.
Applicants with a strong interest in art, science, and/or history are encouraged to apply.

Responsibilities

Lead the Assistant General Manager in staff recruitment, hiring, training, and scheduling.
Manage the exhibition’s budget and have ownership of the location’s P&L.
Approve and process payroll accurately and promptly, ensuring compliance with local, state, and federal laws.
Work with other location General Managers, the Director of US Operations, and the central Ops support team to revise established policies and procedures, train venue staff, and hold staff accountable for adherence to policies and procedures.
Lead the team in creating a culture of safety and following established Health, Safety, and Security protocols.
Work with the business development team to drive the growth of location-specific events and recommend event programming, ticket price, and venue operating hours modifications as needed to maximize revenue and control expenses while maintaining a best-in-class guest experience.
Ensure the exhibition and venue are well maintained and cleaned per established protocols.
Represent Exhibition Hub and our partners in a friendly and professional manner.
Take the initiative to take on and/or assign other duties as required to ensure the smooth and profitable management of the exhibition.
Through a servant leadership approach, inspire and engage your team, ensuring they have the tools, training, and encouragement to be successful.