General Manager

Resolute Road Hospitality•Boise, ID

21d

About The Position

The SpringHill Suites by Marriott Boise West/Eagle is looking to add to our hospitality family! Located on the west side of Boise near the Boise Research Center, this all-suite hotel offers a modern, comfortable stay for both business and leisure travelers. Guests enjoy amenities like complimentary breakfast, an indoor pool, and easy access to nearby dining, outdoor recreation, and local attractions. If you’re ready to grow your career in hospitality with a strong Marriott brand and a great team, we’d love to meet you! Summary At Resolute Road Hospitality, we’re redefining third-party hospitality management through collaboration, innovation, and excellence. With a growing national footprint, we offer dynamic opportunities for professionals ready to grow. Guided by our core values - Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day - we support your success at every turn. Join us on the road ahead and help us create exceptional experiences. Your Role As General Manager, you’ll lead daily operations with a focus on guest satisfaction, team development, and financial performance. You’ll foster a culture of service, accountability, and excellence while ensuring brand standards are upheld. This role is ideal for someone who leads with Integrity, thrives on Grit, and builds Stronger Together teams that deliver exceptional results. What You’ll Do Oversee operations of housekeeping, front desk, food & beverage, sales, and maintenance Ensure proper training of all staff, including safety and standard operating procedures Manage HR functions including hiring, retention, and team development Conduct regular staff meetings and promote company culture and values Respond to guest feedback with professionalism and urgency Monitor and improve brand satisfaction scores and guest experience metrics Maintain operational efficiency, service quality, and standards compliance Manage hotel inventories, purchasing, and invoice approvals Participate in sales and revenue management efforts Coordinate capital improvement projects and protect hotel assets Set and achieve realistic operational goals and profitability targets Perform other duties as assigned Knowledge, Skills & Abilities Strong understanding of hospitality operations and financial management Excellent communication and leadership skills Proficiency in Microsoft Office and hotel operating systems Ability to lead in a fast paced, multi-departmental environment Strategic thinker with hands on execution capabilities Ability to assess and coach team performance fairly and consistently Strong organizational and analytical skills Ability to build rapport with community stakeholders and maintain visibility Education & Experience Bachelor's degree in Hospitality Management, Business Administration, or related field preferred 5-7 years of experience in full-service hotel operations required; 10+ years preferred Previous General Manager experience strongly preferred Experience with branded hotel systems and standards Additional Information Consistent attendance and adherence to Resolute Road Hospitality’s standards are critical to success in this role. This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of responsibilities, duties, and skills required. Duties may evolve based on organizational needs. E-Verify Resolute Road Hospitality utilizes E-Verify for all employment authorization verification.

Requirements

Strong understanding of hospitality operations and financial management
Excellent communication and leadership skills
Proficiency in Microsoft Office and hotel operating systems
Ability to lead in a fast paced, multi-departmental environment
Strategic thinker with hands on execution capabilities
Ability to assess and coach team performance fairly and consistently
Strong organizational and analytical skills
Ability to build rapport with community stakeholders and maintain visibility
5-7 years of experience in full-service hotel operations required; 10+ years preferred
Experience with branded hotel systems and standards
Consistent attendance and adherence to Resolute Road Hospitality’s standards are critical to success in this role.

Nice To Haves

Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
Previous General Manager experience strongly preferred

Responsibilities

Oversee operations of housekeeping, front desk, food & beverage, sales, and maintenance
Ensure proper training of all staff, including safety and standard operating procedures
Manage HR functions including hiring, retention, and team development
Conduct regular staff meetings and promote company culture and values
Respond to guest feedback with professionalism and urgency
Monitor and improve brand satisfaction scores and guest experience metrics
Maintain operational efficiency, service quality, and standards compliance
Manage hotel inventories, purchasing, and invoice approvals
Participate in sales and revenue management efforts
Coordinate capital improvement projects and protect hotel assets
Set and achieve realistic operational goals and profitability targets
Perform other duties as assigned