General Manager

Zamp • Charlotte, NC

5h

About The Position

We are seeking a driven, entrepreneurial leader to join Zamp as a AI Solution Manager (ASM) / General Manager (GM), owning Enterprise customers end-to-end with full P&L responsibility. You'll be accountable for revenue targets, customer success, and operational excellence - essentially running your own business within Zamp. This role is for someone who wants to build, not just manage; who obsesses over customers and outcomes, not activity.
This role carries real accountability - you will make tradeoffs, own decisions, and be measured on outcomes. You will operate within a pod-based model, where each pod consists of 5-6 members is overseen by a GM.
You'll work closely with the founding team while having significant autonomy to make decisions, hire your team, and chart the path to hitting your numbers. If you've wanted to run a business but with the backing of a well-funded, fast-growing company - this is it.

Requirements

• 3+ years of experience in roles where you owned outcomes (revenue, delivery, or customer success) in management, strategy, consulting, or fast-paced startup environments
• High ownership mindset; you don't wait for permission or pass problems upstream
• Excellent analytical skills; ability to make data-driven decisions while moving fast
• Outstanding communication skills - you can pitch a customer, rally a team, and present to the CXOs
• Experience building and managing teams; you attract talent and get the best out of people
• You understand AI/automation and get excited about what digital employees can do for businesses

Nice To Haves

• You are an entrepreneur at heart, i.e you are not only excited about startups but also really understand what it is like to work in one
• Experience in enterprise SaaS, fintech, or B2B services
• You're comfortable with ambiguity and actually prefer it to bureaucracy
• You have strong opinions on how to build a great customer experience
• You are excited to learn new things and do not shy away from going above and beyond the traditional growth paths.

Responsibilities

• Own a P&L with clear revenue or contract targets - you are the CEO of your pod.
• Drive exceptional customer experience across the full lifecycle - from initial pitch through implementation to ongoing success and renewals
• Be deeply embedded with customers on-site when required to unblock progress, influence stakeholders, and ensure successful outcomes
• Lead and manage your pod to ensure high-quality execution, strong customer outcomes, and healthy delivery economics
• Work with Product to translate customer needs into roadmap priorities; be the voice of your market internally
• Contribute to company-wide strategy and planning as a member of the leadership team

Benefits

• Competitive salary + meaningful equity ownership tied to long-term company success
• Collaborative environment working with top-tier talent.
• Inclusive and diverse workspace.
• Comprehensive health insurance for employees, spouse and dependents.
• Continuous learning and development opportunities.
• Office with comfortable work setting and excellent amenities.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed