General Manager

GEN HOTELS•Indianapolis, IN

31d

About The Position

General Hotels Corporation is a recognized leader in hotel development and hospitality management. We bring an uncompromising commitment to quality, service, and sound operational management to share the gift of hospitality with our guests and achieve optimal operational and financial performance for our investors and owners. GHC is seeking a General Manager for the historic Crowne Plaza Indianapolis Downtown Union Station hotel. The ideal candidate is an enthusiastic self-starter with a keen eye for details, a problem solver who thrives on change and innovation, and an effective influencer who can inspire the team to greatness. If you are an ambitious and experienced full-service General Manager who is looking for an exciting new opportunity in downtown Indianapolis, we’d love to hear from you. This property requires a proven, strong leader to maximize hotel potential. Extensive hotel management experience and experience in sales leadership, revenue generation, and food & beverage operations is required to successfully lead this hotel.

Requirements

Demonstrated ability to deliver financial results
Effective financial managements skills, including P&L analysis, developing and meeting budgets, forecasting, and capex planning
Consistent achievement in building, influencing, and developing a cohesive and effective team
Proven performance in exceeding Guest Satisfaction and Team Member Engagement scores
Ability to effectively manage labor productivity
Strong leadership experience and ability to effectively manage hotel sales and F&B leadership teams
Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration, plus five to ten years prior hotel management experience, or equivalent combination of education and experience.
Must speak and write fluent English.

Responsibilities

Serve as the strategic business leader of the hotel. Own accountability for overall performance.
Serve as the standard-bearer for GHC culture and IHG/Crowne Plaza standards in your day-to-day leadership and direction.
Demonstrate brand citizenship by maintaining compliance with all required brand standards, behaviors, hallmarks and license agreement mandates.
Provide vision, leadership, and strategic direction to the hotel leadership team and ensure their accountability and ownership for their respective departments.
Guide, coach, and support team to reach sales and revenue goals.
Maintain a laser focus on exceeding guest satisfaction goals and driving team member engagement and retention.
Develop, implement and monitor team member succession planning to ensure future bench strength. Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
Lead capital plans and asset management initiatives, providing proactive communication to executives and ownership as you improve property’s market leadership position.
Manage the maintenance of our historic building.
Ensure a safe and secure environment for guests and team members.
Maintain an active presence in the downtown Indianapolis business community.
Perform other duties as assigned or required.