General Manager- LA

CREWS•El Segundo, CA

6d•$130,000 - $150,000

About The Position

The General Manager (GM) is responsible for all operations, guest experience, sales performance and execution of brand excellence for all restaurant units. Provides leadership and oversight to drive operational excellence through lean, efficient, and effective practices to support the company’s objectives. Oversee financial controls, people development, facilities, marketing, food cost, labor cost and general business operations.

Requirements

4 year Bachelor’s degree business or hospitality required with advanced degree preferred
Must have a minimum of 10 years’ experience in Management capacity in a restaurant or hospitality with high volume sales, prefer multi-unit location
Must have experience with multiple management direct reports and the ability to direct their work to achieve company goals
Proven ability to create, manipulate, and analyze budgets, financial results, and explain variances
Must have knowledge of Health Department Guidelines
Must be able to communicate clearly and give concise instructions
Team building skills
Strong problem-solving skills
Strong customer service skills
Must be able to promote morale and excitement and personal commitment to the company’s short and long term goals.
Must be able to work weekends, evenings and holidays.
Proficient with Microsoft Office, including Excel and Outlook.
Must be able to walk and stand up to entire working shift.
Must be able to lift, carry, push, pull and/or handle merchandise throughout the unit weighing up to 75 lbs.
Must be able to bend, kneel, climb, reach and grasp.
Must be able to operate and use all equipment necessary to safely perform all duties.

Nice To Haves

Experience using Micros and hot schedules preferred.

Responsibilities

Motivate team members through our company's vision and direction to encompass our core values.
Manage a multi-cultural staff, lead in a manner that embraces diversity and understand each associate’s cultural differences.
Communicate clear expectations and hold location management team accountable to achieve all brand, performance, and quality standards.
Responsible for directing Unit GMs to drive sales, and meet monthly sales goals, and action plans.
Oversee new store/restaurant openings in conjunction with construction in establishing target dates of completion.
Responsible for executing the location business plan to drive results and maximize business opportunities.
Lead and inspire a great customer service culture by recognizing and rewarding outstanding service.
Build relationships with associates, management, Brand representatives, Airport executives, and vendors.
Accountable for Brand standards, ensure all standards are being met and that all visual directives are executed seamlessly.
Direct and execute strategic merchandising to maximize sales and presentation standards.
Responsible for achieving proper levels of staffing in all the units.
Partner with HR and Unit GMs for associate recognition programs and drive sales incentives.
Train and continuously develop teams.
Promote excellent communication between the units. Promote team building and collaboration.
Provide consistent performance feedback. Responsible for all Performance Reviews to be completed on time.
Recognize performance issues in a timely manner and develop action plans for resolution.
Responsible for all emergency plans; actively work to reduce work injuries and promote safety.
Other duties as assigned.