General Manager - Ambassador

Santikos Entertainment•Lafayette, LA

7d•Onsite

About The Position

Santikos Entertainment is seeking an experienced General Manager (Theater Director) for The Grand Theater at Ambassador to provide leadership of a multi-operational facility that includes: movie theatres, food, and concessions. The Theater Director is responsible for the profitability, control, and overall systems management necessary to create and maintain a successful operation. What would I be doing in this position? Ensure our guest experience is positive and memorable, responding to service recovery issues in an urgent and friendly manner. Maintain efficiency and productivity while keeping product quality and service consistently high. Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met Select high-quality service employees and continuously train, coach, monitor and manage to high standards of guest service delivery by employees within each area of the entertainment facility. Maintain the desired levels of quality assurance ratings, including guest satisfaction scores, accounting audits, and inspection scores. Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment. Adheres to budget guidelines and develops systems to control costs and improve profitability. Is responsible for explanation of all revenue and expense variances. Maintain and administer safety and security of guests and associates, including OSHA compliance, General Liability, and Workers' Compensation reporting requirements. Complies with all federal and state guidelines. Be knowledgeable of company policies regarding personnel and administer prompt, fair and consistent corrective action for all violations of company policies, rules, and procedures. Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with company policies and procedures. Control inventories of food, alcohol, arcade, bowling and other items by creating and submitting regular inventory reports to be created and inspected in accordance with company policies and procedures. Manage expenses and monitor financial operations to ensure continuous improvement and growth of the business. Prepare and submit required reports in a timely manner. Ensure compliance with all local, state and federal laws, food and liquor, health and sanitation regulations. Continual development of all managers stressing training and integrity. Other duties as assigned by Executive Director of Theater Management.

Requirements

Bachelor’s Degree or equivalent experience.
Minimum of three years’ experience in managing a theatre, restaurant, bar, and gaming entertainment operations or similar role with proven success.
Must demonstrate ability to communicate, and provide exceptional guest service skills.
Experience managing multiple projects and priorities simultaneously.
Receptive to training and personal development.
Proven motivator with a desire to develop and challenge team members within the food service areas.
Strong work ethic, organizational skills, attention to detail, integrity, and dependability.
Exceptional verbal, written, presentation and interpersonal skills.
Knowledge of Inventory and POS Systems and Microsoft Office Programs.

Responsibilities

Ensure our guest experience is positive and memorable, responding to service recovery issues in an urgent and friendly manner.
Maintain efficiency and productivity while keeping product quality and service consistently high.
Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met
Select high-quality service employees and continuously train, coach, monitor and manage to high standards of guest service delivery by employees within each area of the entertainment facility.
Maintain the desired levels of quality assurance ratings, including guest satisfaction scores, accounting audits, and inspection scores.
Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
Adheres to budget guidelines and develops systems to control costs and improve profitability. Is responsible for explanation of all revenue and expense variances.
Maintain and administer safety and security of guests and associates, including OSHA compliance, General Liability, and Workers' Compensation reporting requirements. Complies with all federal and state guidelines.
Be knowledgeable of company policies regarding personnel and administer prompt, fair and consistent corrective action for all violations of company policies, rules, and procedures.
Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with company policies and procedures.
Control inventories of food, alcohol, arcade, bowling and other items by creating and submitting regular inventory reports to be created and inspected in accordance with company policies and procedures.
Manage expenses and monitor financial operations to ensure continuous improvement and growth of the business.
Prepare and submit required reports in a timely manner.
Ensure compliance with all local, state and federal laws, food and liquor, health and sanitation regulations.
Continual development of all managers stressing training and integrity.
Other duties as assigned by Executive Director of Theater Management.