General Manager - HAPPY VALLEY
About The Position
Super Star Car Wash is looking for a driven, dynamic leader with management experience and a passion for inspiring teams! This is a hands-on leadership role ideal for someone who thrives working outdoors, excels in team development, running / building a strong business, delivers / maintains consistent standards throughout the car wash and is passionate about delivering an exceptional customer and team experience. Our Manager in Training program is designed to provide hands-on experience in every aspect of car wash operations, equipping you with the skills to step confidently into the General Manager . From day one, youll immerse yourself in our operations, learning the business from the ground up. As you progress, you'll take on increasing responsibility, mastering day-to-day management and driving the overall success and profitability of a Super Star Car Wash location. This is more than just a jobits a career path where leadership, growth, and innovation are at the forefront. If you're ready to take the next step in your leadership journey, we want to hear from you!
Requirements
- 3 year's of management experience required
- High school diploma or GED
- Experience leading and developing a team in a high sales environment.
- Strong background in sales and customer service, with a focus on membership-based models preferred.
- Excellent communication, problem-solving, and organizational skills.
- Must be at least 18 years old
- Hands-on, results-driven mindset with a commitment to excellence.
- Ability to successfully pass a pre-employment, post-offer criminal background check
- Ability to transfer to other locations within the designated district
- 1.5 2 years of management experience required.
- High school diploma or GED
- Experience leading and developing a team in a high sales environment.
- Strong background in sales and customer service, with a focus on membership-based models preferred.
- Excellent communication, problem-solving, and organizational skills.
- Must be at least 18 years old
- Hands-on, results-driven mindset with a commitment to excellence.
- Ability to successfully pass a pre-employment, post-offer criminal background check
- Ability to transfer to other locations within the designated district
- Sales & Membership Growth Strategies
- Customer Service & Conflict Resolution
- Operational Efficiency, Organizational & Change Management
- Leadership, Coaching, Mentoring, Team Building / Motivation
- Communication & Interpersonal Skills
- Time / Stress Management
- Critical Thinking
Nice To Haves
- Car wash, retail or hospitality experience preferred
- Car wash, retail or hospitality experience preferred.
Responsibilities
- Operational Management Oversee day-to-day operations of the car wash, ensuring smooth and efficient service.
- Lead a clean, safe, fun, and welcoming environment for customers and staff.
- Monitor and manage equipment maintenance and inventory levels to ensure continuous operation.
- Implement standard operating procedures (SOPs) to maximize efficiency and service quality.
- Understand all aspects of Safety, including implementing, executing and coaching all company Safety Practices & Procedures in a fast-paced business.
- Keep up to date on business objectives (Both Opportunities and Successes).
- Lead and implement change Sales & Membership Growth Develop and execute strategies to increase membership sales and customer retention.
- Train and motivate staff to promote and sell memberships effectively.
- Ensures their team is trained and, prepared to implement local marketing initiatives and promotional campaigns to drive customer traffic and membership sign-ups.
- Analyze sales data / customer feedback to identify growth opportunities and adjust strategies accordingly.
- Team Leadership & Development Foster a positive and collaborative work culture.
- Recruit, hire, train, coach and retain a high-performing team to sell and provide great customer service.
- Understand that the more prepared their team is the higher their productivity will be.
- Communicate effectively daily to their team to keep them in the know.
- Develop and help their team grow into other positions within the company.
- Manage employee scheduling, payroll, 1:1s, and performance evaluations.
- Customer Experience Ensure a consistently high level of customer satisfaction.
- Handle customer inquiries, complaints, and feedback promptly and professionally.
- Develop and maintain relationships with customers to enhance loyalty and repeat business.
- Financial & Performance Management Manage the locations budget, including revenue, expenses, and profit margins.
- Track key performance indicators (KPIs) and adjust strategies to meet business objectives.
- Prepare and present regular performance reports to management.
- Additional Responsibilities Contribute to team success by completing related tasks as needed.
- Perform other duties as assigned
Benefits
- Excellent Medical / Dental / Vision for full-time employees after waiting period
- STD, LTD and Life Insurance Options
- 401(k) eligibility after 2 months of service
- Free unlimited car washes
- Tuition reimbursement (full-time employees)
- Employee Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
