General Manager – The Wags Club Dog Resort (Los Angeles)
About The Position
This is not a traditional General Manager role; this is an opportunity to RUN a business. Are you ready to lead a high-performance team in a fast-paced, premium hospitality environment—where the guests just happen to be dogs? At The Wags Club, we’ve built the largest and most upscale dog resort on the Westside, delivering a luxury, cage-free experience that prioritizes safety, structure, and exceptional care. With continued expansion ahead, we’re looking for a General Manager who can operate at a high level, lead from the front, and take full ownership of the business. This is not a “pet job.” This is a full-scale operational leadership role.
Requirements
- Proven experience running a business or location end-to-end
- Strong leadership presence—you can set standards, enforce them, and build a team that performs
- A track record of driving revenue and managing costs
- High-level customer service instincts—you know how to resolve issues and retain clients
- Extremely organized and operationally sharp—you don’t miss details
- Comfortable in a hands-on environment —this is not a sit-back management role
- Comfortable taking ownership of a 24/7 operation and responding appropriately when needed
- Valid California Driver’s License
- A genuine understanding of dogs and group behavior dynamics
Responsibilities
- Run daily operations with precision, ensuring a safe, structured, and efficient environment across daycare, boarding, and grooming
- Handle escalations directly and build long-term relationships—retention is critical
- Hire, train, coach, and hold staff accountable to performance standards; lead from the floor, not just the office
- Drive revenue, control labor, manage inventory, and consistently hit monthly targets
- Oversee scheduling, payroll, reporting, and full utilization of Gingr software
- Enforce handling protocols, safety procedures, and service consistency across all shifts
- Maintain Cal/OSHA compliance and ensure a safe operating environment
- Oversee front desk sales, client communication, and social media presence to support revenue growth
Benefits
- $85,000 – $95,000 base salary (based on experience)
- Monthly performance bonuses tied to revenue goals
- Medical, dental, and vision insurance
- Bring your dog to work (complimentary care)
- Clear advancement path as we expand into new markets
- A team environment built on accountability, energy, and high standards
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1-10 employees
