General Manager

TTG Management LLC•Cedar City, UT

1d•Onsite

About The Position

Join Our Team as a General Manager! At Tagg-N-Go Car Wash, we believe in more than just running a business—we’re here to lead with purpose, drive success, and help our team members thrive. As a General Manager, you’ll take charge of the daily operations of two stores, guide an incredible teams, and ensure the sites runs smoothly. If you’re looking for a fast-paced, high-energy role where your leadership makes a real difference, this is the place for you!

Requirements

10+ years of management experience with a proven track record of leadership and operational success.
2+ years of multi-site management experience preferred—balancing leadership across multiple locations is a plus.
5+ years of customer service experience required—delivering exceptional experiences is at the heart of what we do.
Strong verbal and written communication skills to effectively lead, inspire, and connect with both team members and customers.
Excellent interpersonal, negotiation, and conflict resolution skills, handling challenges with professionalism and confidence.
A polite, approachable, and friendly demeanor that fosters a positive and engaging work environment.
Exceptional organizational, time management, analytical, and problem-solving skills to keep operations running smoothly.
Ability to prioritize tasks and delegate effectively to ensure efficiency in a fast-paced environment.
Basic mechanical knowledge preferred—familiarity with car wash equipment maintenance is a plus.
Willingness to work outdoors in varying temperatures and adapt to changing conditions.
A self-motivated, growth-driven mindset with a passion for learning and excelling in leadership.
Prolonged periods of standing and walking
Ability to lift 25 pounds
May be required to climb ladders as part of cleaning duties
Full-Time, Exempt
10 hour shift, 5 days a week
Weekend availability, various shifts
On call on “off” days
Be present on site
Limited in office time ( 80 % outside with team engagement )

Responsibilities

Lead, manage, and hold site employees accountable
Own and manage employee training, scheduling, and labor costs
Ensure that safety and security are emphasized, practiced, and periodically reviewed
Enforce company policies and procedures and communicate changes
Ensure compliance with legal requirements and company policy
Lead the recruitment, onboarding, discipline, and dismissal processes
Conduct performance reviews, and build a positive and rewarding culture as you exhibit extreme ownership and set the tone for your site
Coach, motivate, and train new and existing employees
Develop great customer relationships and address customer concerns, questions, and needs
Maintain excellent site appearance
Ensure that the wash is operating properly by monitoring the quality of the wash, addressing areas for improvement, and resolving wash issues
Complete basic equipment maintenance including regularly scheduled maintenance to ensure machinery is in proper working order
Perform administrative duties including paperwork, inventory, and documentation
Meet and exceed established volume, revenue, and profitability goals
Attract, recruit, develop and retain employees
Complete daily, weekly, and monthly checklist on building, lot, and equipment