General Manager

Pizza Venture of San Antonio-posted 10 days ago

Full-time • Manager

Abilene, TX

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Manages and assumes responsibility for all functions of a Papa John's restaurant to ensure high-quality products and customer service are delivered to ensure restaurant profitability. This is accomplished by being a self-sufficient leader, making quality decisions, and instilling pride and accountability in team members. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs, and systems. Ensures compliance with all federal, state, and local laws and ethical business practices.

Provide quality products to our customers by building a system of quality with team members, which ensures each delivered product meets Papa John's standards and accurately reflects the customer's order.
Professionally and promptly respond to all customers concerns or issues.
Solicit customer feedback, share feedback with team, and use feedback to improve restaurant operations and build brand loyalty.
Communicate, train, and promote quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook.
Actively recruit customer-focused team members, maintain adequate staffing levels according to projected sales, properly orient and train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, establish and communicate performance expectations, and conduct timely and effective performance reviews.
Document performance issues and take appropriate disciplinary action, up to and including termination.
Effectively coach and develop team members to ensure entire team is quality and customer-focused; and build an atmosphere of teamwork, energy, and fun.
Manage sales goals against budget and prior year by providing prompt and friendly customer service; building check averages through team member training on products and sales execution.
Seek additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.
Manage profit goals against budget and prior year; ensure food, labor and other controllable costs stay within budget, and correct deviations from the budget by accurately utilizing the PROFIT System.
Develop and implement appropriate plans to resolve unfavorable trends and enhance profits.
Execute administrative and cash management duties.
Plan and manage adequate inventory levels using the restaurant's computerized inventory system to meet sales demands and minimize loss.
Manage company's assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly; ensure restaurant meets safety and security standards at all times; oversee preventative maintenance and repairs when necessary.

High school diploma or GED
Stable employment history
Basic accounting including invoice reconciliation, debit and credit review, financial statement analysis
Cash management skills
Must be 18 years of age or older
Must have reliable transportation
Must be able to work long hours, scheduled or unscheduled, which will include nights, weekends, and as emergencies arise
Ability to successfully perform the job duties of all positions in the restaurant, including pizza delivery
Ability to manage with no supervision

Two years successful restaurant management preferred or supervision experience with salary progression
Bilingual in certain markets

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